IT Support Associate, Discord
ChromeOS
$100-112.5k
+ Equity
More information about location
2+ days a week in office
Voice, video and text communication platform
Be an early applicant
Voice, video and text communication platform
1001+ employees
Be an early applicant
$100-112.5k
+ Equity
More information about location
2+ days a week in office
1001+ employees
Company mission
Discord's mission is to help friends and communities come together to hang out and explore their interests.
Role
Who you are
- 3+ years of experience in IT support with progressive responsibilities
- Experience with ChromeOS and Chrome Enterprise solutions
- Demonstrated expertise with MacOS and Windows operating systems
- Proven experience supporting enterprise software solutions (Google Workspace, Microsoft 365, JAMF, Intune, Okta, etc)
- Strong critical thinking and analytical capabilities
- Knowledge of identity management systems and SSO implementations
- Excellent written and verbal communication skills
Desirable
- You’ve watched every episode of One Piece
- You can name at least ten items from the Cheesecake Factory menu
- You can hold a conversation while playing a game of FIFA
What the job involves
- Help our team members succeed every day as our IT Support Associate, where the results of your critical analysis will directly enhance the work experience of colleagues across the company
- Your impact will be felt as you develop, enhance, and document critical IT processes including comprehensive user lifecycle management, systems access for various user classifications, and asset management across over a dozen different countries
- This role will report to our IT Operations Manager
- Provide advanced technical support for end-user hardware across multiple platforms (MacOS, Windows, and occasionally Linux)
- Deliver expert-level software support for enterprise applications including Google Workspace, Asana, 1Password, Adobe, Microsoft 365, InTune/Entra, and JAMF
- Contribute to strategic IT projects, including planning, implementation, and successful delivery of technical solutions that align with organizational objectives
- Implement and maintain back-end architectural components related to Identity Providers
- Identify recurring issues and implement permanent solutions to reduce support tickets
- Serve as the final escalation point for resolving complex technical issues that cannot be addressed by Tier 1 or Tier 2 support
Our take
Discord is an industry giant in the chat app space. The free platform has rapidly become one of the most popular services in the sector since being founded in 2015. It counts over 150 million active users in 19 million communities, successfully expanding beyond its original focus on video game players to become a broader social networking app and public forum.
Discord's userbase has grown rapidly as remote work has become the norm and a new generation of internet users has come online, attracted to its youthful presentation and plethora of gaming and social tools. It has since fended off takeover bids from Microsoft and interest from other giants such as Amazon and Twitter, and has grown into a profitable company, funded by optional subscription fees and commissions from sales through the platform.
Discord’s remarkable growth, however, is not without obstacles. The company faces competition from deep-pocketed giants like Facebook, and regulatory concerns from those worried about the platform’s relatively light chat moderation. However, the company has the resources and expertise to adapt. For example, the acquisition of harassment detection software company Sentropy will go a long way towards placating the concerns of critics, as will the 2024 acquisition of teen app Gas used to give anonymous compliments to friends. All of these purchases are part of Discord's move to expand out of its mostly gaming-focused customer base.
Steph
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2021
$500m
SERIES H
Dec 2020
$100m
SERIES H
Total funding: $979.3m
Company benefits
- Comprehensive medical insurance including Health, Dental and Vision
- Mental health resources and quarterly wellness stipends
- 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
- Paid parental leave (plus fertility, adoption and other family planning benefits)
- Flexible long-term work options (remote and hybrid)
- Volunteer time off
- A diverse slate of Employee Resource Groups
- Plus commuter contributions and other perks for office-based employees
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Jason Citron
(CEO)Started out as a programmer at Papaya Studio, Stormfront Studios and Doublefine Productions. Also founded OpenFeint, a global mobile social gaming company.
Worked as a Software Engineer at Casamba and then Kabam. Was Lead Software Engineer at GREE International, and founded social network Guildwork.com in 2009.
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