IT Support Specialist, Homebase

Part-Time

Salary not provided

CA$28 – CA$35 per hour • Offers Equity

macOS

Windows

Slack

Zoom

Google Workspace

Entry and Junior level

Toronto

More information about location

2+ days a week in office

Employee scheduling software for small businesses

Posted today

Employee scheduling software for small businesses

1001+ employees

B2BHRInternal toolsCommunicationFinancial ServicesSaaS

Posted today

Salary not provided

CA$28 – CA$35 per hour • Offers Equity

macOS

Windows

Slack

Zoom

Google Workspace

Entry and Junior level

Toronto

More information about location

2+ days a week in office

1001+ employees

B2BHRInternal toolsCommunicationFinancial ServicesSaaS

Company mission

To make local business teams unstoppable.

Job

Company

Role

Who you are

0-2 years of IT support or helpdesk experience, ideally in a hybrid or in-office environment
Knowledge of macOS, Windows, and SaaS ecosystems (Google Workspace, Slack, Zoom, etc.)
Hands-on experience with MDM tools (Kandji, Intune), hardware setup, and asset tracking systems
Exceptional organizational skills and service orientation
Demonstrated curiosity around emerging tech and AI-driven support tooling
Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply!

What the job involves

We’re looking for an IT Support Specialist who’s passionate about making work radically easier for our internal teams
You’ll focus on end-user support, system hygiene, and AV reliability, ensuring every Homie has the tools, hardware, and access they need to thrive
You’ll partner across departments to support onboarding, security audits, and daily operations—raising the bar with every ticket closed
This is a hands-on, part-time (30 hours/week) hybrid role in our Toronto hub. If you love solving problems, streamlining workflows, and experimenting with automation and AI tooling, we want to hear from you
Lead new hire tech onboarding and offboarding processes, ensuring seamless setup and secure asset recovery
Manage, troubleshoot, and maintain all AV and conference room technology across our Toronto office
Monitor internal ticketing system, providing timely Tier 1–2 support across macOS, Windows, SaaS platforms, and network issues
Support IT system audits, asset inventory, and access reviews to ensure compliance and readiness
Experiment with automation tools and AI-enabled workflows to streamline IT support and improve resolution velocity
Assist in IT initiatives related to security, automation, and infrastructure
Serve as the go-to IT support on-site during high-stakes meetings or company events

Application process

Meet the Talent Acquisition team, Ryan H
Meet the Hiring Manager, Ron S
Participate in a Talent Showcase
Background Check + Offer Stage
Welcome to the team, Homie 🎉

Our take

Homebase provides employees and businesses with time tracking applications, with a range of other HR functionality built in. Homebase automates the process of managing employee scheduling and also helps companies improve internal communications.

The company contributes to the reduction of paperwork in an office by turning an array of devices into time clocks that track hours and overtime, while also providing payroll support. This makes it easier for companies to remain in sync, running a more efficient operation as a result.

Given that Homebase's customer base of small businesses is not able to pay a lot for its product, scale is the key driver in the company's future success. With over 100,000 customers already, its significant venture capital backing will ensure that the company will be able to grow (notably, it's investing in Canadian talent) to provide its services on a profitable scale.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

29% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (3.3)

Company

Funding (last 2 of 6 rounds)

Apr 2024

$60m

SERIES D

Nov 2021

$30m

GROWTH EQUITY VC

Total funding: $189m

Company benefits

Stock Options
Paid parental leave
Generous paid time off options
Offsites, customer days & social events
Work from Anywhere Month
Group health benefits coverage
Group RRSP with employer match + TFSA
Snacks + lunch on us at hub offices
MasterClass at Work for ongoing learning

Company HQ

Yerba Buena, San Francisco, CA

Leadership

John Waldmann

(Founder & CEO)

BA Political Science at Stanford. Associate at Boston Consulting Group, then KKR Capstone, before founding Homebase in 2014.

Salary benchmarks

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