Senior Customer Success Manager, Placer.ai

• A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines
• We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company
• BA/BS degree
• 5+ years of Customer Success experience
• Drives long-term customer retention, adoption, and expansion for high-value and complex accounts
• Develop and execute tailored success plans for Mid-Market and Strategic Customers
• Keen attention to detail to drive exceptional execution and operational quality
• Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
• Aptitude for being organized with flexibility to deliver results in a fast-paced environment
• Experience working with cross-functional teams and projects
• Demonstrated experience in presenting complex data in understandable ways to address customers business questions
• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
• Remote opportunity with approx. 25% travel

Desirable

• Placer.ai is looking for a talented Sr. Customer Success Manager who will manage a book of customer business
• The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Placer.ai’s customers
• You will drive the continued success of our customers while helping to build a world-class Customer Success function
• You will engage with accounts managing customers’ needs ensuring product adoption and revenue retention
• Own onboarding, nurturing, retention, upselling and ongoing success for all customers
• Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
• Engage actively in client discussions to position the value of our solution
• Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap