Senior Customer Insights & Analytics, Thrive Global

$140-170k

Compensation for this role depends on level.

SQL

Python

Looker

Segment

BigQuery

Senior level

Boston

New York

San Francisco Bay Area

Remote from US

Mental and physical well-being platform

Job no longer available

Mental and physical well-being platform

501-1000 employees

B2BPersonal healthMental health

Job no longer available

$140-170k

Compensation for this role depends on level.

SQL

Python

Looker

Segment

BigQuery

Senior level

Boston

New York

San Francisco Bay Area

Remote from US

501-1000 employees

B2BPersonal healthMental health

Company mission

To end the burnout and stress epidemic so that people can live happier lives and reach their full potential.

Job

Company

Role

Who you are

5+ years of data and insights experience
Proven track record using data to drive executive level decision making (preferably at B2B)
Understanding of our key systems: Segment, BigQuery, Looker, etc
Significant hands on experience with SQL, Python/R, and relational databases
Knowledge of key SaaS metrics and product benchmarks (DAU/MAU, User Retention, etc)
Ability to work and interface directly with external Enterprise customers as well as internal executive stakeholders across all functional areas

What the job involves

Manage our customer impact data, including writing, fielding, and analyzing customer surveys
Own the NPS collection process and reporting
Correlate in-app user behavior with individual productivity and wellbeing results through statistical analysis
Track customer adoption at account levels over time as well as by cohort to identify key trends and results
Analyze qualitative and quantitative data, conduct primary user research, and work with customers to define and track return on investment and key outcomes across our product suite
Benchmark customers and individuals and compare to SaaS and wellbeing industry standards for customer success and marketing applications
Marry customer usage and adoption with gross retention to identify key levers that drive health and help post sales teams implement

Our take

Stress and burnout are common problems in the workplace. Many people want to change the way they approach work and life in general. Thrive Global is a behavior change platform to help individuals, companies, and communities improve their well-being and performance.

Company founder and CEO Arianna Huffington is an international bestselling author and the co-founder of The Huffington Post. The process of building the Post was an immense challenge: she collapsed from burnout and realized she - and numerous other people working in conditions typical of high-growth startups - needed help.

Thrive Global has partnered with clients such as Salesforce to expand its Work.com platform as part of its commitment to employee well-being. Thanks to the strategic acquisition of BoundlessMind, Thrive Global's platform can now leverage AI and machine learning to make recommendations even more targeted and personalized. As more companies place employee wellbeing at the forefront, Thrive Global is set to be a leading provider in this burgeoning market.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

-9% employee growth in 12 months

Glassdoor (3.2)

Company

Funding (last 2 of 6 rounds)

Jul 2021

$80m

SERIES C

Jul 2019

$25m

SERIES B

Total funding: $162m

Company benefits

Incredible potential for professional growth, and influence over our growth strategy
As much responsibility as you can handle
A human-centric culture with a range of wellness perks and benefits
A competitive compensation package
Health, dental, and optical insurance
Pension plan with company matching
Generous paid time-off
Being part of a mission-driven company that’s truly making a difference people's lives

Company HQ

SoHo, New York, NY

Leadership

Arianna Huffington

(CEO)

Having studied at Cambridge, Arianna worked as President and Editor-in-Chief at The Huffington Post Media Group for 11 years. She left this position in August 2016 to found Thrive Global the following month, and has served as CEO ever since.

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