CX Platform Engineer, GitLab
$85.8-160k
+ Equity Compensation & Employee Stock Purchase Plan
One DevOps platform
Open for applications
One DevOps platform
1001+ employees
Open for applications
$85.8-160k
+ Equity Compensation & Employee Stock Purchase Plan
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Proficiency in at least one modern programming language, such as Python, JavaScript/TypeScript, or Ruby
- Experience building web applications using modern frontend frameworks (Vue.js, React, or similar)
- Familiarity with REST APIs, GraphQL, and common integration patterns
- Experience working with Git, GitLab CI/CD, and modern DevOps practices
- Understanding of database technologies (for example, MongoDB, PostgreSQL, or similar)
- Comfort working with cloud platforms (such as GCP or AWS) and containerization tools like Docker
- Knowledge of the software development life cycle, DevOps, and DevSecOps practices, as well as GitLab’s product capabilities across multiple stages
- Strong problem-solving, communication, and collaboration skills, with the ability to work effectively in a remote, async-first environment
- If you're excited about this role, please apply and allow our recruiters to assess your application
What the job involves
- As a CX Platform Engineer on our CX Engineering team, you'll build and improve the platforms, tools, and automation that help GitLab's Customer Success (CS) and Professional Services (PS) teams deliver measurable customer outcomes at scale
- You'll focus on modern web applications, integrations, and service delivery tools that support GitLab's three strategic customer journeys: AI Modernization, Security Modernization, and DevOps Modernization
- Much of your work will center on building dashboards and assessment tools that make it easier for CS and PS teams to understand, track, and improve customer adoption
- You'll collaborate closely with Journey Portfolio Leads and CX stakeholders to translate service needs into technical solutions
- You'll integrate with enterprise platforms like GitLab, Salesforce, Gainsight, and Kantata
- You'll also help drive adoption by creating documentation, delivery kits, and technical artifacts, and by supporting onboarding and troubleshooting for CX Engineering tools
- This is a net-new, highly impactful role on a small, remote-first engineering team
- You'll contribute directly to both the CX Engineering platform portfolio and the customer experience
- You'll be part of a "center of excellence" for how GitLab delivers services at scale
- Some examples of our projects include:
- Customer Wins Portal: A smart search engine that helps CX and Sales quickly find relevant customer stories and outcomes
- Adoption Assessment Platform: A web application that evaluates customer adoption across GitLab capabilities and surfaces actionable insights for customers to take
- Congregate: A strategic customer data migration tool that streamlines moving customer data into GitLab at scale
- Evaluate: Instance scanning tool for evaluating GitLab, GitHub, Bitbucket Server, ADO, and Jenkins to assist with scoping out services
- Build and maintain journey-enabling platforms, assessment tools, dashboards, and portals that help Customer Success (CS) and Professional Services (PS) deliver customer outcomes at scale, aligned with GitLab's strategic customer journeys (AI, Security, and DevOps Modernization)
- Design and develop custom applications using modern web technologies (Vue.js, React, TypeScript, Python) deployed on GitLab Pages or cloud infrastructure, with a focus on secure, well-tested, and maintainable code
- Create and enhance integrations between CX Engineering tools and enterprise platforms such as the GitLab API, Salesforce, Gainsight, and Kantata
- Implement automation that reduces manual effort in service delivery, improves operational efficiency, and supports consistent, high-quality execution
- Create delivery kits, technical artifacts, and documentation that enable CX teams to adopt tools, understand architecture, and troubleshoot common issues
- Collaborate with Journey Portfolio Leads and CX stakeholders to translate service requirements into technical solutions, and support CS and PS teams through issue triage, onboarding sessions, and ongoing platform improvements
- On the CX Engineering team, we focus on the operational excellence of the entire CX delivery lifecycle so customer journeys run consistently across hundreds of concurrent engagements
- We work at the intersection of immediate customer need and technical possibility, using what we learn to build tools that solve real problems and inform the product roadmap
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalise on the recent trend toward rapid digital transformation and remote working. This trend is expected to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $435.5m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
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