CRM Automation Specialist, AirHelp
€30-36k
2 days a week in office
Claims management company for flight disruptions
Be an early applicant
Claims management company for flight disruptions
201-500 employees
Be an early applicant
€30-36k
2 days a week in office
201-500 employees
Company mission
To make claiming compensation as easy and seamless as possible.
Role
Who you are
- 2-3 years of hands-on experience with modern CRM or messaging automation platforms (e.g., Bloomreach, Iterable, HubSpot, SFMC)
- Strong knowledge of segmentation, A/B testing, and campaign optimization
- Comfort working with KPIs, CRM data structures, and GDPR requirements.
- Sharp organization skills and very detail-oriented - you get things done fast without dropping the ball
- Clear communicator who thrives in cross-functional, international teams
- Fluent in English
- Working knowledge of SQL and HTML for targeting and templates
What the job involves
- As our CRM Automation Specialist, you’ll play a key role in building and optimizing high-performing lifecycle campaigns across email, push, and in-app
- You’ll work at the intersection of data, tools, and customer experience, turning smart segmentation into real engagement and growth
- Reporting To: Neus Giménez
- Own CRM audience segmentation and automation logic across using Bloomreach platform
- Execute high-impact lifecycle and growth campaigns - briefs, content requests, QA, execution - across multiple markets and languages
- Monitor and optimize key campaign metrics: open rates, CTRs, conversions, retention, and ROI
- Build and refine workflow rules, data validation, and approval flows to support scalable CRM operations
- Support stakeholders across the company with CRM targeting, campaign delivery, and performance insights
- Diagnose and resolve campaign issues with speed and precision
- What you'll deliver in first 12 months:
- Optimize key automated workflows (onboarding, reactivation, upsell, win-back), leading to a 15–20% lift in engagement or conversion rates
- Launch and analyze A/B tests across at least 3 core campaigns, unlocking learnings that directly inform audience strategy and messaging
- Build a scalable audience segmentation framework used by multiple teams, increasing CRM targeting efficiency by 20%
- Create new reporting dashboards that help Marketing to make faster, more informed decisions
- Become proficient in the marketing automation platform and effectively diagnose and resolve technical issues related to campaigns, workflows, and integrations
Our take
Customer support and claims tech are most often reserved for law firms and legal teams, but AirHelp’s focus on the air travel industry has carved them out a niche and amassed the company a client base of 16 million people. Focusing on assisting travellers with air travel rights, delays, cancellations, missed connections, strikes, baggage loss, and denied boarding compensation, AirHelp’s team speak 17 languages and works in partnership with law firms in 30 countries.
AirHelp’s law firm partnerships are a vital asset to the company, which must navigate a shifting sands ecosystem where different countries and companies have different laws. So far, AirHelp has amassed a significant amount of funding from the likes of ABRY Partners, which should help it continue building these partnerships and expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2016
$12m
SERIES A
Mar 2014
$0.3m
SEED
Total funding: $12.3m
Company benefits
- Internal training programs and knowledge-sharing events
- Personalized progression plan
- Language classes
- Mindfulness platform
- Lunch subsidy
- Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy
- Health benefits
- MacBook Air
- Unlimited, free use of AirHelp's services
- Work from anywhere for 2 weeks a year
- Team days
- Events and parties
Company HQ
Friedrichshain, Berlin, Germany
Leadership
Tomasz Pawliszyn
(CEO)A Member of the Revenue Collective. Previously worked at Studio Moderna for over 9 years, while there they held Directorial and Operations roles. Prior to that, they worked as a Senior Project Leader at Toyota Motors Europe.
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