Customer Care Specialist, Tony's Chocolonely
2+ days a week in office
Confectionary company
Job no longer available
Confectionary company
201-500 employees
Job no longer available
2+ days a week in office
201-500 employees
Company mission
To make all chocolate 100% slave-free.
Role
Who you are
- Experience in a customer-facing role where the communication is done primarily via email or phone
- Customer-orientation; you aim to deliver each customer a personal experience and approach every situation with positivity and patience
- Ideally experience using a CRM system, such as Salesforce
- Fluent communication skills in Dutch and good communication skills in English to be able to communicate seamlessly with mostly Dutch-speaking customers and the international Tony’s team
- Sales-savvy and experience in an impact-driven environment
- You’re keen to work full-time in either a hybrid way (at least 2 days a week from the office) or fully from the Amsterdam office
- Raise the bar. Challenge yourself and team Tony’s to increase our ambition and to accomplish our mission. Make mistakes along the way and learn from them
- Believe wholeheartedly in Tony’s mission. You live our core values: outspoken, willful, entrepreneurial and makes you smile
What the job involves
- You ensure that our chocolate fans and e-commerce customers (B2C and B2B) receive exquisite customer support via email, (choco)phone, or our social channels
- You actively drive impact when building relations with customers. Your positive attitude and willingness to help ensures that Tony’s either becomes or remains as their favourite chocolate brand
- You manage the daily workload as an active member of the Customer Care team
- You will innovate on customer journeys and process improvements. Together with your team members you share creative ideas regarding online community building
Our take
Netherlands-based Tony’s Chocolonely is an ethical confectionary business with a unique mission to achieve a 100% slave-free chocolate industry. The company is focused on making noise around the need to deliver chocolate free from the human rights issues of child labour and farmer poverty.
Tony's has become a household name thanks to savvy partnerships such as with Glastonbury Festival in 2023, vying for a "Willy Wonka golden ticket" style giveaway. It has also teamed up with Ben & Jerry's on ice cream flavors and in a bid to reach a wider appeal and "invest" in its customer base, slashed the price of its chocolate bar.
Investment from Verlinvest and JamJar in 2020 has helped develop Tony’s Chocolonely Chocolate Circus but, more importantly, is accelerating its mission by growing internationally so that more people, from consumers and retailers to governments and enterprises, can contribute efforts to securing its goal of a slave-free industry
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (1 round)
Jun 2023
$23.1m
GROWTH EQUITY VC
Total funding: $23.1m
Company benefits
- An enthusiastic team of friendly, driven colleagues with a lot of love for our mission and Tony’s Chocolonely
- Unlimited holidays (yes, really)
- An inspirational and fast-growing international work environment in which you can show that things can be done differently
- We take your development very seriously and have annual personal training budgets
- Working out during working hours; that keeps you sharp, so we are all in! And your sports outfit is on us, of course
- A contribution to your pension plan
- We want to help you celebrate special occasions in life, e.g., by contributing for your wedding cake (and don’t worry, we’re not asking you to have a chocolate cake) and offering a baby bonus to invest in a buggy, your new-born's savings account, or whatever you want
- We all work hard and have fun. Loads and loads of fun! Because we looooooooooooooove having fun at work. Don’t get us wrong, we know how to work our socks off too
- And of course, lotssss of chocolate!
Company HQ
Spaarndammer en Zeeheldenbuurt, Amsterdam, Netherlands
Leadership
Douglas Lamont
(CEO, not founder)Previously acted as Non Executive Director for The Snowfox Group, and as CEO for innocent drinks.
Salary benchmarks
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