Customer Care Representative/Product Support Specialist, Leapsome
North America
$80-88k
+ Bonus + VSOP
AI-powered HR software and people platform
Job no longer available
AI-powered HR software and people platform
101-200 employees
Job no longer available
$80-88k
+ Bonus + VSOP
101-200 employees
Company mission
To make work more fulfilling for everyone.
Role
Who you are
- Are you curious and eager to learn and grow?
- Looking for an opportunity to demonstrate and expand your skills in customer support and education?
- Passionate to shape the future of work and continuous learning with us?
- You have a university degree and work experience in a customer-facing role in startup and/or tech-related environments
- You quickly understand new tools and troubleshoot even complex technical problems efficiently and proficiently
- You clearly communicate solutions to customers, showing empathy and patience, and you are dedicated in providing excellent service
- You work effectively with team members and share knowledge
- You prioritize tasks and resolve issues within set timelines and quickly adapt to changes in products and workflows
- You are fluent in English
- Experience with quality assurance in customer service and compliance monitoring is a plus
- You are passionate about the future of work and continuous learning, and you want to join us in building an exceptional team and company to have a real impact
- You can strongly identify with our company values
What the job involves
- Become a member of our NA Customer Care team and help us further shape our growth trajectory
- Delivering best in class support for all technical issues our users may face
- Hosting webinars, office hours and other scaled education formats (e.g., onboarding)
- Contributing to make our internal processes and -structures scalable
- Enabling our Product Team to gain a better understanding of the user experience
Our take
Berlin-founded, New York-based Leapsome is a ‘people enablement’ platform that works to improve employee performance and satisfaction through various methods from feedback and OKRs to employee engagement and corporate learning options.
Recognizing the amount of time a person will spend in a work environment, the company aims to help employees grow and develop in this time, whilst boosting a company’s efficiency and productivity. Over a relatively short time, it has amounted trust and respect within the industry.
The company has now accrued over one thousand customers across Europe, U.S, Asia and Australia, including impressive clients such as Spotify and Mercedes-Benz. Leapsome has also raised considerable funding towards accelerating its US market presence whilst continuing to develop new products and features.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (1 round)
Mar 2022
$60m
SERIES A
Total funding: $60m
Company benefits
- Stock options: You'll get to own a part of Leapsome via our stock option program.
- Development budget: You'll receive a yearly budget of €2,000 for professional development.
- Flexible schedule: Whenever the role allows, you'll be able to adjust your schedule to your needs.
- Work-life balance: We want you to enjoy yours to the fullest and we respect your time!
- International colleagues: We’re an international team and are happy to support your visa and relocation.
- Team activities & sports: We host regular team events (even remotely), and offer a sports membership.
Company HQ
Midtown South, New York, NY
Leadership
Jenny von Podewils
(Co-Founder & Co-CEO)Previously co-founded udexter and has served as Advisor to the CEO for DIE ZEIT.
Kajetan von Armansperg
(Co-CEO)Previously co-founded Alive and served as Vice President of Product for Zencap.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 14 more jobs at Leapsome