Sales Support Teamlead, SprintRay
3D printing solutions for dentistry
Job no longer available
3D printing solutions for dentistry
201-500 employees
Job no longer available
201-500 employees
Company mission
To transform dentistry by making 3D Printing technology accessible, easy to use, and reliable.
Role
Who you are
- This is a hands-on leadership role ideal for someone who thrives in a dynamic environment and is eager to explore automation and new technologies to drive efficiency
- Commercial education or relevant university degree
- Proven experience in a customer-focused administrative role
- Fluent in German and English (written and spoken)
- Strong communication and problem-solving skills
- Leadership experience is an advantage
- High attention to detail and accuracy
- Experience with ERP and ticketing systems
- Excellent time management and organizational skills
- Team-oriented with a proactive, hands-on approach
What the job involves
- As Sales Support Team Leader, you will functionally lead a team responsible for supporting sales activities that are not directly handled in the field
- Your role is critical to ensuring smooth operations, high-quality communication, and a seamless customer experience - primarily for our dealers and distributors across the region
- You will manage and optimize processes, support the Area Sales team, and serve as the key point of contact for order-related topics
- Lead, coach, and develop the Sales Support team across the EMEA region
- Manage customer onboarding in coordination with Sales and Finance
- Maintain and update sales contracts, pricing agreements, and customer data in the ERP system
- Provide accurate product information, pricing, and availability to internal and external stakeholders
- Support Area Sales with quotations and sales-related queries
- Serve as primary contact for order confirmations, delivery updates, and invoice inquiries
- Oversee the entire Order-to-Cash process, ensuring timely and accurate execution
- Proactively communicate with distributors and sales teams on order status, shipments, and backorders
- Handle invoice discrepancies, complaints, and product returns using approved systems
- Collaborate with Finance on account creation and credit management
- Coordinate with the Fulfillment team on logistics for shipments and returns
- Generate reports and support month-end closing activities
- Drive efficiency in customer communication channels (email, chat, phone)
- Contribute to local and global projects and participate in relevant trainings
Our take
Industry-leading SprintRay is a manufacturer of affordable 3D printing ecosystem solutions for dental professionals, optimizing the design, printing, and post-processing workflows across digital dentistry product development. The company’s range of FDA-cleared products includes biocompatible resins, model materials, 3D printers, curing systems, and comprehensive printing software.
The global dental prosthetics market is on the rise, projected to reach $9.7 Billion by 2026, with approximately 178 Million adults missing at least one tooth and 40 Million missing all of their teeth in the US alone. Conventional dental prosthetic manufacturing methods have an average 3–4-week turnaround time, whereas SprintRay’s solution enables dental providers to provide in-office manufacturing with market-leading materials and versatility.
The company has maintained a consistent focus on the innovation of its current products and further development of new technologies, widening its reach and scope within the industry through substantial funding up to Series D. SprintRay is well set to see continued growth and expansion as it leads the digital dentistry revolution.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2022
$100m
SERIES D
Nov 2021
$67.5m
SERIES D
Total funding: $238.2m
Company benefits
- Medical, Dental, Vision, Life Insurance & Disability Coverage
- 401K
- Professional Development, Rewards, & Recognition
- Fully Stocked Kitchen
Company HQ
Glassell Park, Los Angeles, CA
Leadership
Amir Mansouri, PhD
(Co-Founder & CEO)Received their PhD in Manufacturing Engineering from the University of Southern California.
Jing Zhang, PhD
(Co-Founder & CTO)Received their PhD in Manufacturing Engineering from the University of Southern California.
Hossein Bassir
(Co-Founder & CPO)Received their Masters in Industrial Design from the Savannah College of Art and Design.
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