Customer Success Engineer, Bolster AI

$80-140k

Salesforce

Zendesk

Mid and Senior level

Remote from US

More information about location

Phishing and scam protection for the internet

Job no longer available

Phishing and scam protection for the internet

21-100 employees

B2BArtificial IntelligenceSecurityEnterpriseCyber Security

Job no longer available

$80-140k

Salesforce

Zendesk

Mid and Senior level

Remote from US

More information about location

21-100 employees

B2BArtificial IntelligenceSecurityEnterpriseCyber Security

Company mission

To stop evolving phishing and impersonation attacks across all channels with near-perfect AI accuracy, protecting users from online scams and threats.

Job

Company

Role

Who you are

3+ years of experience in a technical, customer-facing role (technical support, implementation, IT/helpdesk, or similar) — or a strong technical foundation from education or internships and a clear interest in moving into customer success
Comfortable learning a product quickly and explaining it clearly to non-technical customers
Strong written and verbal communication skills
Detail-oriented and organized; comfortable managing multiple customers and open items at once
Genuinely growth-minded — interested in building toward a Technical Account Manager or Solutions Engineering role over time, not just staying in a single-product support seat
Preferred: basic familiarity with APIs, web/DNS concepts, or integrations — willingness to learn quickly matters more than existing depth
Preferred: coursework, internship experience, or personal interest in cybersecurity, brand protection, fraud prevention, or digital risk
Preferred: exposure to support/ticketing tools (e.g., Zendesk, Salesforce) and basic scripting

What the job involves

Bolster is hiring a Customer Success Engineer (CSE) to provide hands-on technical guidance and support to our existing, directly-sold customers — helping them onboard, implement, and get ongoing value from Bolster's platform
This role is scoped entirely to Bolster's own direct customers, but in certain circumstances, may also engage with channel partners
This is an earlier-in-career, growth-oriented technical position
The product depth and customer-facing skills you build here are the same foundation the TAM role is built on — this CSE role is intentionally designed as our internal feeder track into TAM or a Solutions Engineering role
Lead technical onboarding and implementation for new and existing direct Bolster customers
Configure integrations, APIs, and platform settings — across domain, social media, app store, marketplace, and dark web monitoring and takedown workflows — to match each customer's setup
Run technical training sessions and product demos as customers ramp up or adopt new capabilities
Provide hands-on troubleshooting for product issues, partnering closely with Support, Security Operations and Engineering to resolve them
Work side-by-side with Customer Success Managers on customer calls as the technical point of contact
Track common technical questions and friction points and feed them back to Product and Documentation
Build deep product knowledge across Bolster's capabilities

Our take

Fraud is a multi-billion dollar problem for businesses of all sizes and, as more activity moves online, it can put a real dent in user trust. So fraud-prevention platforms, like that offered by Bolster AI (previously RedMarlin), have never been more crucial to operations.

Bolster uses AI to automate the process of reviewing and categorizing sites to find fraudulent activity. With things such as phishing sites on the rise, this automated approach is future-ready for the changing needs of businesses.

Bolster’s team includes industry veterans from leading companies like McAfee, Cisco, and Symantec, so they have a wealth of hefty imported experience on board. In 2024, a new CEO was also brought in and is leading the company into its next phase of growth.

Steph

Company Specialist at Welcome to the Jungle

Insights

30% employee growth in 12 months

Glassdoor (4)

Company

Company HQ

Santa Clara, CA

Leadership

Rod Schultz

(CEO)

Rod is currently a Member of the Forbes Technology Council and an Advisor at Bee Partners. Prior to joining Bolster in 2024, he was a Senior VP of Product at DUST Identity and the Head of Product Security & Privacy at Zoom.

Jeff Klinkrodt

(CFO)

Prior to joining Bolster in 2023, Jeff spent nearly8 years at vArmour as the VP of Finance. He was also an Advisor at Agylytyx for 5 years and a Senior Director of FP&A at ON24 for 4 years. Before that, he spent nearly 12 years at Cisco in various roles, including Senior Controller of Corporate Portfolio Management.

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