IT Support Analyst, GameChanger
Contract
The target hourly rate for this contract position is between $35 and $55 an hour
More information about location
3-5 days a week in office (Manhattan, NY)
Scorekeeping & statistics app for sports teams
Be an early applicant
Scorekeeping & statistics app for sports teams
201-500 employees
Be an early applicant
The target hourly rate for this contract position is between $35 and $55 an hour
More information about location
3-5 days a week in office (Manhattan, NY)
201-500 employees
Company mission
GameChanger's mission is to help families elevate the next generation through sports.
Role
Who you are
- The ideal candidate will have deep familiarity with our core technologies — including Okta, Google Workspace, Slack, Zoom, and Notion — and be comfortable managing device fleets, troubleshooting AV setups, and ensuring seamless onboarding and offboarding experiences
- 4+ years of direct experience in IT support, with a focus on hybrid or high-growth environments
- Demonstrated expertise with Google Workspace, Slack, Zoom, Notion, and Okta administration
- Advanced knowledge of Okta, including integrating and managing services within the Okta Integration Network
- Strong familiarity with productivity and communication tools like Zoom and Slack
- Proven ability to support executive-level and VIP users
- Strong troubleshooting and support experience for Mac OS, Google Workspace, including familiarity with JAMF, or similar MDM solutions
Desirable
- Familiar with automation tools such as Okta Workflows, BetterCloud, Slack Workflow Builder or Zapier
- Apple Certified Support Professional (ACSP) certification
- Experience with JAMF or similar MDM platforms
- Previous experience supporting hybrid environments with both remote and in-office teams
What the job involves
- We are looking for a IT Support Analyst (Contractor) to join our lean, IT team
- In this role, you will serve as a primary point of contact for IT-related requests and incidents, providing both in-person and virtual support to employees across the organization
- This position requires a strong technical foundation, and the ability to operate independently in a fast-paced hybrid environment
- You will report directly to the IT Manager and collaborate regularly with People Operations and Information Security stakeholders
- Serve as the first line of support for incoming IT requests through Jira Service Management, resolving 25–50 tickets weekly across systems, access, hardware, and user support
- Manage the employee lifecycle by provisioning/deprovisioning user accounts and equipment using Okta, Google Workspace, and Jamf MDM
- Prepare new hire equipment and lead Day 1 onboarding sessions in collaboration with PeopleOps and WorkPlace
- Support hybrid workplace infrastructure, including Zoom Workspace, Google Meets, AV Poly & Crestron equipment, and shared office hardware
- Contribute to improvements in automation, provisioning, and operational workflows using tools such as Okta Workflows, BetterCloud, Slack Workflows, or Zapier
- Improve internal documentation and IT process to enhance the teammate experience
- Collaborate with stakeholders to deliver strategic IT solutions and uphold best practices
- Adhere to ITIL-based support practices and assist with compliance, audit, or SLA tracking initiatives as needed
Our take
The competitive nature of sports has always been driven by scorekeeping, and nowadays results are often consumed online. However, for smaller teams it can be difficult to provide this information digitally, as they do not have dedicated web development staff.
GameChanger provides a scorekeeping and statistics platform for sports teams to engage with their fans, that allows viewers to track the progress of a game in real-time similar to with professional sports. The company also embeds a live-streaming service into the platform to facilitate remote viewing, helping to increase audience engagement.
Whilst some sports teams already stream events on platforms such as Twitch and Youtube, most do not have the technical resources to achieve this. GameChanger has recognized this gap in the market, providing a simple yet unified platform for sports scoreboards and streaming, providing a fair opportunity for any team to maximize their community engagement.
Freddie
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2014
$6.8m
SERIES B
Nov 2011
$1.1m
SERIES A
Total funding: $10.7m
Company benefits
- Unlimited Vacation - Take time off work and travel the world. Enjoy unlimited vacation time.
- Remote Work - GameChanger’s can work from anywhere. You’ll receive a tech budget to make sure you’re set up for success.
- Health Insurance - We’ll make sure you stay healthy. Health, dental, vision, and other perks like a pre-tax FSA - we've got you covered.
- 401K Plan - We’re always looking ahead and so should you. Did we mention that we match?
- Tech Budget - You receive a large tech budget every two years. It’s yours to keep.
- Continued Learning - Tuition reimbursement, an annual flexible learning budget, mentorship opportunities, and more.
- Parental Leave - Get the time off you need with extended parental leave for both parents.
- Wellness - Stay fit and healthy on us. We offer a Gympass membership.
- Other Perks - Monthly Snack Boxes, Dick's Sporting Goods employee discount, Demo Day, Hack Day, virtual and in person team social events
Company HQ
East Village, New York, NY
Leadership
Sameer Ahuja
(President, not founder)SVP at DICK’S Sporting Goods, that owns GameChanger. Former Founder and CEO of Dera Capital Advisors, as well as former Co-founder and COO/CFO of the Sports Museum of America.
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