Head of Customer Success, Aptem

• You should be a data-driven and customer-centric leader, who is excited by the challenge of making customers successful in a complex and highly-regulated space
• If you’re interested in joining a talented, committed and driven team that is leading the charge in this fast-growing space, then you should apply
• Previous experience successfully leading a Customer Success team
• Strong team management and leadership skills, with the ability to mentor, coach, and develop team members
• Strong empathy for customers and passion for revenue growth
• Excellent communication skills and experienced with engaging and managing stakeholders at all levels
• Excellent critical thinking, decision-making and problem solving skills
• Strong negotiation and persuasion skills
• A high level of personal pride in your work, with a willingness to take ownership and accountability for your team and the customers they manage

Desirable

• We are looking for a Head of Customer Success to lead our Customer Success team
• The successful candidate will be responsible for ensuring that our customer success practice achieves targeted customer outcomes, and drives retention and growth
• You will leverage technology, build scalable processes, and coach and mentor your team of Customer Success Managers to ensure our customers are delighted with Aptem
• Reporting to: Stephen Topp
• Own and manage the Customer Success offering within Aptem, ensuring that customer outcomes are tracked and achieved
• Manage the Customer Success team, coaching and developing team members
• Increase renewal rates and decrease churn
• Expand revenue through cross-sell and up-sell
• Influence future lifetime value through higher product adoption, customer satisfaction, and overall account health
• Drive new business growth through greater advocacy and referenceability

• Application
• 1st Interview
• 2nd Interview
• Final Interview and presentation
• Offer
• Hired