Director of Global Account Management, Loadsmart
$170-200k
+ Equity + Bonus
More information about location
Digital freight company for B2B trucking
Be an early applicant
Digital freight company for B2B trucking
201-500 employees
Be an early applicant
$170-200k
+ Equity + Bonus
More information about location
201-500 employees
Company mission
To provide transportation services and technology to reduce freight spend, increase service levels and impact team's productivity.
Role
Who you are
- 8+ years of experience in account management, customer success, or enterprise sales, with at least 4 years in a leadership role managing global or multi-regional teams
- Proven track record of meeting or exceeding NRR, retention, and expansion targets in a fast-moving startup environment
- Strong executive presence with demonstrated ability to build and sustain C-suite relationships
- Experience working with large, complex enterprise accounts across multiple industries and geographies
- Excellent cross-functional collaboration skills, comfortable influencing without authority across Sales, Product, Marketing and Operations
- Data-driven mindset with proficiency in CRM platforms (Salesforce preferred) and experience using analytics to drive decisions
- Outstanding communication, negotiation, and presentation skills
- Ability to travel internationally as required (up to 20%)
- Experience in logistics or global supply chain is a strong plus
What the job involves
- We are seeking an experienced and strategic Director of Global Account Management to lead and grow our Account Management Team and portfolio of key enterprise clients across global markets
- Reporting to the SVP of Customer Experience, this role is responsible for building and scaling a high-performing global account management organization, driving revenue retention, expansion growth, and serving as the executive voice for our customer relationships
- Lead, mentor, and develop a team of regional and senior account managers across multiple geographies, fostering a culture of accountability, customer obsession, and continuous growth
- Own the global account management strategy, including retention targets, net revenue retention (NRR), upsell/cross-sell playbooks, rules of engagement with Sales and executive relationship programs
- Serve as an executive sponsor for a defined set of strategic global accounts, building deep C-suite and VP-level relationships in partnership with Sales
- Partner closely with Sales, Product, and Marketing to ensure a seamless customer journey from initial sale through renewal and expansion
- Develop and implement scalable processes, tools, and frameworks that improve account health, increase customer lifetime value, and reduce churn
- Analyze account performance data and market trends to inform strategy, identify risks early, and surface growth opportunities
- Collaborate with regional leaders to ensure consistent execution of account management practices across diverse global markets and customer segments
- Represent the voice of the customer internally, advocating for product improvements and service enhancements based on client feedback
- Build and present regular business reviews (QBRs/EBRs) at the executive level, both internally and with key client stakeholders
- Drive forecasting accuracy and pipeline visibility for renewal and expansion revenue
Our take
Freight services involve many parties including shippers, dispatchers, drivers, and dock managers. Insurance and safety checks are required for everyone involved, a process that makes the truck shipping process more expensive, time-consuming, and less efficient than it could be.
Loadsmart provides an online portal that handles booking, insurance legislation, and health and safety regulations all within an integrated platform. This digital integration leads to parties receiving instant and guaranteed shipping, offering full financial coverage in the event of any discrepancies.
The company has raised significant amounts of funding, most recently in a 2022 Series D Round which saw the company achieving a valuation in excess of $1B. It has used this funding to expand its partnership network and to fuel its acquisitions strategy. In the longer term the company's focus on organic growth will stand it in good stead as it will allow it to avoid aggressive pricing structures which would make it difficult to achieve profitability given the razor-thin margins in the freight industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$200m
SERIES D
Nov 2020
$90m
SERIES C
Total funding: $343.7m
Company benefits
- Parental leave: The primary caregiver is able to take three months of fully paid leave and one additionally month of working half days for a total of four months of leave
- Copany Equity: Ever wanted to have a stake in a company? Upon hire, Loadsmart employees are granted options that vest over a four-year period
- Team Building Events: Enjoy local company sponsored events to meet and network with fellow Loadies: from hackathons to local meetups, we love collaborating while having fun
- 401K wwith Match: We support our employees' retirement goals by offering a per pay period match to our Traditional and Roth 401K plans
- 401K with Match: We support our employees' retirement goals by offering a per pay period match to our Traditional and Roth 401K plans
- Healthcare: We offer competitive medical, dental, and vision coverage for you and your family
- Claim Advocacy with MMA: Expert advocacy and guidance on benefits and claims
- HSA/FSA: You can use pre-tax dollars to pay for healthcare costs for you and your dependents
- DCFSA: We offer DCFSA to help parents reduce their total taxable income when paying for childcare
- LPFSA: On eligible plans, LPFSA helps pay for vision and dental expenses that are not fully covered by your insurance
- Life and AD&D Insurance: Loadsmart provides both Life and Accidental Death and Dismemberment insurance at no cost yo you with the options to increase coverage at your own expense
- Short Term/Long Term Disability Insurance: Loadsmart provides short and log-term disability coverage at no cost to you
- FLexibe PTO?Holiday: Enjoy paid time off without a limit, with manager approval and national holidays of your location
Company HQ
Chicago Loop, Chicago, IL
Leadership
Felipe Capella
(Co-Founder & CEO)Previously Attorney at Inter-American Development Bank for 1 year and Professor of Bankruptcy and Restructuring at Universidade Federal de Santa Catarina for 2 years.
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