Financial Assistance Strategy Specialist, Starling
Collections
More information about location
Mobile-first bank offering personal, joint and business accounts
Job no longer available
Mobile-first bank offering personal, joint and business accounts
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To solve our customer's problems - and build the best bank in the world.
Role
Who you are
- An analytical mindset with a natural intellectual curiosity
- Comfortable working in a fast paced environment and ability to support across a number of pieces of work both BAU and strategic enhancements
- Excellent communication skills and the ability to tailor messages across a range of stakeholders
- Ability to work with technology teams to look at ways to enhance the collections strategy (engineering/data science)
- Strategic Thinking: Ability to develop long-term strategies that align with business objectives
- Analytical Skills: Using data to understand the effectiveness of strategies and drive enhancements
- Adaptability: Flexibility to adapt to changing regulatory landscapes, market conditions, and business needs
- Innovation: Drive to implement innovative solutions and improve existing processes
What the job involves
- The Financial Assistance (Collections) Strategy Specialist plays a key part in supporting the creation and implementation of procedural and policy changes within the Financial Assistance (Collections) department, providing support and analytics to the Strategy Lead. The team will work from the office 10 days per month
- Your responsibilities will include:
- Design and implement comprehensive collection customer strategies tailored to different customer segments
- Continuously review and refine the collections strategy to improve recovery rates and drive good customer outcomes
- Performance Analysis:
- Use data-driven insights to identify trends, opportunities, and areas for improvement
- Undertake strategy performance and execution monitoring through the use of data and account level assessments
- Regulatory Compliance:
- Ensure all collection strategies comply with relevant UK regulations and industry standards
- Stay updated on changes in legislation and regulatory requirements affecting Collections and customers in financial difficulty
- Strategy Design:
- Develop strategies that balance effective debt recovery with maintaining good customer outcomes
- Implement customer-centric approaches to collections that are empathetic and fair
- Stakeholder Management:
- Collaborate with internal stakeholders, including Risk, Compliance, Legal, and operations, to ensure a coordinated approach to collections
- Work closely with operations and other support teams to ensure strategies are embedded
Application process
- Our recruitment process:
- Interviewing is a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational, and we want to get the best from you, so come with questions and be curious
- Following your application being reviewed, you can expect the below:
- Stage 1 - Role related interview
- Closing date: Tuesday 27th May at 5pm
Our take
Starling started life focused on consumer banking, it has since found most of its success by competing in the business banking space. Its caught up with Tide and beaten the likes of Monzo and Revolut to a more complete offering for businesses.
This progress resulted in the company receiving a £100M grant in April 2019 from a body created to boost competition in SME banking, which it has used to accelerate building a full suite of digital banking products: intelligent forecasting tools, and digitally-enabled relationship management functions, as well as lending products. Since then, it has gone on to raise significant rounds of funding with leading investors such as Goldman Sachs.
As well as continuing to expand in the UK, its expanding in Europe. And its imminently launching an international bank in Dublin, which has allowed it to offer its current account across the European Union post-Brexit
Banking for small businesses has historically been ignored, even though the experience is poor. Starling is in tune with knowing what its customers want, and continues to build out its range of third-party products within its banking app thanks to support from its open API. Having achieved profitability, it currently has 26 integrations, including Xero, but that figure continues to grow.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Apr 2022
$174.4m
LATE VC
Jun 2021
$46.8m
LATE VC
Total funding: $1.1bn
Company benefits
- Time off: 25 days holiday, plus your birthday as an extra freebie. You can also opt out of bank holidays and take them when works for you!
- Health insurance: Private health insurance with Vitality Health, one of the UK's leading private medical insurers
- Pension scheme
- Paid volunteering leave: We encourage all our employees to give back. You can take up to 16 hours paid leave a year, specifically to help causes meaningful to you
- Gym & cycle to work schemes: We offer discounted gym memberships and cycle to work schemes through salary sacrifice
- Perkbox: For a wide range of retail, entertainment and leisure discounts (as well as cash back) at a huge variety of businesses
Company HQ
Spitalfields, London, UK
Articles
Leadership
Anne Boden
(Founder)Held senior roles in finance over a 30 year career, including COO for AIB and Head of EMEA for RBS. Was CEO of the company for 9.5 years.
Raman Bhatia
(Group CEO)Previously CEO of OVO, Board Member at Bud, Head of Digital Bank (UK) at HSBC and VP at HouseTrip, among other roles.
Diversity, Equity & Inclusion at Starling
Manuela Torrijos-Simon (Group Financial Controller)
- In the spirit of Aiming for Greatness and Doing the Right Thing, we want to be the bank with the best approach to Diversity and Inclusion
- The Always Open Forum at Starling empowers employees to come together and own their areas of interest, supporting their agenda both internally and externally
- The forum creates a safe space for conversations about all Diversity and Inclusion topics, with the spotlight currently on 3 focus areas; Race and Ethnicity, LGBTQ+ and Mental Health.
- We’re about to launch a new group to support Disability, and all of these teams help bring Starlings together to improve our workplace
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