Senior Site Reliability Engineer, Salesforce
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 5+ years of experience in Python, Go, or Java for automation, tooling, and integration
- Hands-on experience designing, building and operating large scale distributed systems, identifying shortcomings and optimization opportunities
- Demonstrated experience in developing and deploying production-grade software applications or services
- Strong experience with AWS or GCP and services like EC2, VPC, IAM, S3, EKS
- Expertise in Kubernetes and modern container orchestration
- Deep understanding of SRE principles: SLIs/SLOs, availability, resiliency, and incident metrics (TTD, TTR)
- Experience with AI/ML platforms, agents, or intelligent observability systems
- Familiarity with observability tooling: Grafana, OpenTelemetry, Zipkin/Jaeger, and TSDBs
- Hands-on with CI/CD pipelines and Git-based workflows
- Experience with IaC and config management tools: Terraform, Helm, Ansible, or Puppet
- Strong Linux systems knowledge and troubleshooting skills
- Data-driven mindset for identifying systemic issues and improving service reliability
- Experience with AI/ML systems, autonomous agents, or observability for intelligent platforms is a strong plus
Desirable
- Familiarity with DevSecOps practices and secure pipeline integration
- Knowledge of microservices, service mesh, or zero-trust infrastructure
- Experience operating in global, multi-tenant, or compliance-sensitive environments
- Strong written and verbal communication, with emphasis on documentation and knowledge sharing
What the job involves
- Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems
- SRE ensures that Salesforce services have reliability, capacity, performance and the availability to deliver our customer’s needs and a rate of improvement that our customers expect
- Our software development focuses on enabling service owners to operate their services safely at scale, whether through paved path integrations onto observability frameworks, optimizing existing systems, designing infrastructure or eliminating work through AI/ML
- On the SRE team, you’ll have the opportunity to manage the complex challenges of scale which are unique to Salesforce, while using your expertise in coding, algorithms, complexity analysis and large-scale system design
- Define and implement SLIs/SLOs with engineering teams, driving reliability into system architecture
- Build automation and self-healing capabilities to reduce manual operations
- Operate and scale monitoring, alerting, and tracing systems for proactive issue detection
- Lead post incident analysis, conduct postmortems, and ensure effective root cause resolution
- Improve CI/CD practices to accelerate safe, frequent deployments
- Use data to uncover trends, inform prioritization, and drive platform improvements
- Collaborate on integrating AI-driven automation and observability to enhance reliability
- Support and scale multi-cloud, multi-region services
- Work within Agile teams, participating in SCRUM ceremonies and iterative delivery
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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