Senior Customer Success Engineer, Palo Alto Networks
More information about location
2-3 days a week in office (Boulogne-Billancourt, France)
Leading cybersecurity protections and software platform
Be an early applicant
Leading cybersecurity protections and software platform
1001+ employees
Be an early applicant
More information about location
2-3 days a week in office (Boulogne-Billancourt, France)
1001+ employees
Company mission
To be the cybersecurity partner of choice, protecting our digital way of life.
Role
Who you are
- Professional Background: 5+ years of relevant work experience in CyberSecurity Engineering, Network Architecture, Senior Technical Consulting, Technical Account Management, or a similar enterprise-scale customer success role
- Linguistic Skills: Professional, native-level fluency in French and professional fluency in English are mandatory for this territory
- Technical Domain Depth: Expert-level knowledge of network infrastructure, security pipeline optimization, NGFW capabilities, SSL/IPSec VPNs, HTTP, and TCP/IP protocols
- Platform Expertise: Strong background in core security suites, including Sandboxing, Firewalls, DLP, and Next-Gen Threat Prevention tools
- Certifications: Active PCNSE (Palo Alto Networks Certified Network Security Engineer) or equivalent senior security architecture certifications (e.g., CCIE, CISSP) are required
- Strategic Gravitas: Proven experience transitioning customer conversations from reactive technical responses to long-term, strategic security roadmaps with CISOs, CTOs, and Lead Architects
- Close Interlock with Sales and Solution Consultants: Maintain a close and continuous interlock with Account teams. You will translate complex technical telemetry data into value-driven milestone updates, helping account teams protect our subscription renewal targets and actively clear technical roadblocks for upcoming expansion opportunities
What the job involves
- Senior Customer Success Engineers (Sr CSEs) at Palo Alto Networks are product experts, strategic technical advisors, and assertive customer advocates. We are moving away from the traditional, reactive support responder model to act as outcome-driven engineers who proactively elevate our customers' overall security posture
- This senior-level position is dedicated entirely to our enterprise customer footprint in France
- Working within our Network Security organization, you will provide programmatic leadership and strategic advocacy for a dedicated portfolio of high-value, high-complexity enterprise environments running our Next-Generation Firewall (NGFW) and Cloud-Delivered Security Services (CDSS) technologies and Strata Cloud Manager (SCM)
- As part of our global Scale & Optimize (S&O) transformation, you will run parallel service frameworks—delivering on legacy Focused Services accounts while programmatically architecting customer roadmaps under our next-generation premium success models
- Customer Outcome Advocacy: Pivot the engagement model from administrative tracking to customer outcomes, moving the needle on telemetry, SCM, and advanced CDSS subscription adoption
- Maturity Assessment Execution: Lead and architect a standardized "Maturity Assessment" framework across your assigned accounts, ensuring 100% of your assigned accounts have a clear, documented path toward technology maturity
- Assertive Entitlement Optimization: Review account consumption metrics and take an assertive stance when enterprise environments are not fully leveraging their purchased entitlements or software subscriptions
- Drive Platform Currency (PAN-OS Health): Lead programmatic software migration strategies, ensuring eligible hardware networks successfully move to the latest supported PAN-OS versions while eliminating End-of-Life (EoL) software risk
- Cross-Functional Collaboration: Extend a highly collaborative approach toward internal organizations, including Operations, GTM, and our Center of Excellence, programmatically pulling in resources to maximize customer success
- AI-First Delivery Motion: Integrate enterprise-level AI utilities into your daily workflow. You will use data models and product-team AI tools to predict account health/risk and provide data-driven recommendations to your customer base
- Culture of Innovation: Act as an internal enthusiast, driving team-wide efficiency by actively participating in and generating AI/automation experimentation projects
Our take
With cyber threats evolving at lightening speed, businesses need robust solutions to protect their data and infrastructure. And the global cybersecurity market is projected to grow significantly, driven by increasing cyberattacks and the adoption of digital transformation initiatives. Because of this, companies are seeking security platforms that can address these challenges efficiently.
That's where Palo Alto Networks steps in, a frontrunner in the cybersecurity arena. It offers a suite of AI-powered security solutions designed to safeguard enterprises across various sectors. Its platforms, such as Cortex XSIAM and Prisma AIRS, integrate advanced threat detection, zero trust architecture, and real-time response capabilities so organizations are ready to manage and mitigate risks.
Its leadership is evident too, with impressive growth and strategic partnerships. Recently the company surpassed $1.5M in sales through the Google Cloud Marketplace, highlighting the demand for its innovative security solutions. Additionally, a collaboration with AT&T aims to enhance cybersecurity offerings, further solidifying its position in the market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2022
$34m
SERIES A
May 2022
$11m
SEED
Total funding: $45m
Company benefits
- Healthcare: We value your health and provide options so you can choose what best supports your lifestyle and personal health goals. Various nationwide plans — including Blue Shield of California, Kaiser Permanente, Delta Dental, VSP, and more — are available to you and your family. Our providers offer the flexibility you want and the coverage you need
- Wellness: With a large on-site gym and daily, instructor-led exercise classes at HQ in Santa Clara, Palo Alto Networks actively supports employee fitness. Our juice bar, Gym & Juice, features fresh juice blends, a quick and nutritious option pre- or post-workout. And our ongoing wellness speaker series highlights the latest trends in health and wellness
- Development: Professional development is serious business at Palo Alto Networks, where the Talent Development team offers 25+ courses to help employees boost their careers and develop leadership capability
- Financial: Most roles are eligible for equity grants, and we now offer new hires a quarterly vesting schedule right away. We want you to be fairly compensated and rewarded as soon as you make an impact – on our team, that happens immediately! And because we consider every employee a stakeholder in our long-term success, we offer an Employee Stock Purchase Plan (ESPP) with a 24-month lookback. From life insurance to health savings accounts, we provide ways to help you protect and grow your wealth. Palo Alto Networks offers both traditional and Roth 401(k) options, along with a company match of 50% to a max annual amount of $1,000
- Time Off: In addition to paid corporate holidays, Flexible Time Off programs empower our employees to balance their work schedules with personal time off. We offer 12 weeks of full pay for medical leave and 6 weeks of full pay for parental leave. As a company with strong ties to the military and veterans, we also offer 26 weeks of full pay for military leave
- Perks: Our corporate discount program provides employees with significant discounts on merchandise, travel and entertainment. We offer many on-site perks at headquarters, including cafeterias, fuel service, dry cleaning service, EV charging stations, and a company store. We also provide complimentary drinks, fresh fruit, and snacks in break rooms across our campus to help everyone power through the day. Life at Palo Alto Network
Company HQ
Santa Clara, CA
Leadership
Nikesh Arora
(CEO & Chairman)Previously the President and COO at SoftBank, CBO at Google, and CMO at T-Mobile.
Nir Zuk
(Founder & CTO)Previously CTO at NetScreen Technologies, which was acquired by Juniper Neworks in 2004. They also co-founded OneSecure where they served as CTO and was the Principal Engineer at Check Point Software Technologies.
Lee Klarich
(CPO)Initially joined Palo Alto in 2006 as the EVP of Product Management and became CPO in 2018. Prior to this, they were the Director of Product Management at Juniper Networks and a Product Line Manager at NetScreen Technologies.
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