Principal AI Engineer, BetterUp
Enterprise AI
$232-366k
2+ days a week in office
AI-driven employee coaching platform
Be an early applicant
AI-driven employee coaching platform
1001+ employees
Be an early applicant
$232-366k
2+ days a week in office
1001+ employees
Company mission
To unlock greater clarity, potential, purpose, and passion for every one of their members, with an innovative approach to coaching and leadership development.
Role
Who you are
- You will thrive in this role if you are equally excited by model reasoning, system design, and business impact, building real agentic systems that think, act, and collaborate alongside humans
- 10+ years of software engineering experience, including 5+ years building AI-powered or data-intensive systems in production environments
- Proven experience designing and deploying LLM-based or multi-agent systems using platforms such as OpenAI, Anthropic Claude, LangChain, LlamaIndex, or Agentforce
- Strong foundation in Python, TypeScript, or similar languages with deep understanding of API design, orchestration frameworks, and microservices architecture
- Experience integrating AI models with enterprise systems (e.g., Salesforce, Workday, ServiceNow, or similar platforms)
- Familiarity with retrieval-augmented generation (RAG), vector databases, and context management for enterprise-scale applications
- Working knowledge of AI observability, model evaluation, and safety frameworks, including approaches for guardrails, content filtering, and governance
- Understanding of data security, privacy, and compliance considerations for enterprise AI, including GDPR, SOC2, and emerging standards such as ISO 42001
- Demonstrated ability to prototype rapidly while maintaining production-grade standards for scalability, resilience, and maintainability
- Excellent collaboration and communication skills with the ability to translate between technical depth and business outcomes across Product, Security, and Engineering teams
- Curiosity, creativity, and a bias for action — you thrive in ambiguity, experiment boldly, and build systems that inspire confidence and trust
What the job involves
- The Principal AI Engineer, Enterprise AI is a senior individual contributor role responsible for architecting and implementing agentic AI workflows that power BetterUp’s next-generation AI-enabled enterprise platform
- This role sits at the intersection of applied AI engineering, workflow orchestration, and enterprise integration, bridging cutting-edge large language models (LLMs) such as OpenAI GPT, Anthropic Claude, and Salesforce Agentforce with BetterUp’s proprietary data and systems
- As a technical and thought leader, you will design, prototype, and productionize intelligent agents that automate complex business processes, enhance human decision-making, and unlock new forms of productivity across our enterprise ecosystem
- You will work hands-on to connect models, APIs, and data pipelines into cohesive, secure, and scalable AI systems that operate across CRM, HRIS, and analytics environments
- This role partners closely with GTM, Engineering, Product, and AI/ML teams to:
- Lead the development of multi-agent orchestration frameworks for dynamic enterprise workflows
- Integrate LLMs and external APIs into contextual, secure, and compliant solutions
- Establish best practices for AI observability, safety, and continuous improvement
- Shape BetterUp’s Enterprise AI architecture strategy, driving alignment between experimentation and production scalability
- Design and build agentic AI systems that connect multiple LLMs (e.g., OpenAI GPT, Anthropic Claude, Salesforce Agentforce) into cohesive, goal-oriented workflows supporting enterprise use cases
- Lead the end-to-end development lifecycle of AI workflows, from prototyping and experimentation to production deployment, monitoring, and continuous improvement
- Integrate AI models with enterprise data and platforms including Salesforce, Workday, and internal APIs to deliver context-aware, compliant, and secure automation
- Architect orchestration frameworks that enable dynamic task routing, decision reasoning, and multi-agent collaboration across systems and teams
- Establish best practices for AI safety, observability, and governance in collaboration with Security, GRC, and Compliance teams to ensure responsible AI development aligned with emerging standards such as ISO 42001
- Drive technical alignment between AI experimentation and enterprise production systems, ensuring scalability, reliability, and performance of deployed AI agents
- Partner with Product and Engineering leadership to identify high-impact automation opportunities that improve productivity, insight generation, and decision quality across the organization
- Mentor and guide cross-functional teams on AI design patterns, prompt engineering, and system integration, fostering a culture of innovation and technical excellence
- Stay ahead of industry trends in LLMs, retrieval-augmented generation (RAG), and agentic architectures to continuously evolve BetterUp’s Enterprise AI strategy
- As part of the Enterprise AI team, you’ll have the opportunity to:
- Shape the future of agentic enterprise AI, designing systems that connect human potential with intelligent automation
- Work hands-on with cutting-edge models and platforms including OpenAI, Claude, and Salesforce Agentforce
- Collaborate with leaders across AI, Product, and Security who are redefining what trustworthy, human-centered AI can be
- Build systems that directly improve how people lead, learn, and thrive in their personal and professional lives
- Join us in creating AI that’s not just powerful, but purposeful technology that helps unlock the best in every person and every organization
Our take
Companies are becoming increasingly informed regarding the importance of mental health in the workplace, especially when it comes to improving the interpersonal and leadership skills of their employees. Whilst many online platforms provide coaching services to help people excel in the workplace, existing options generally focus on career-based skills as opposed to overall mental wellness.
BetterUp connects employees with online career coaches, working directly with companies to improve mental health and enthusiasm in the workplace. The online service leverages AI analysis of questionnaire results to match employees with personalized video coaching sessions and career development services, providing support in areas often neglected by employers such as sleep, parenting, and overall mental fitness.
BetterUp has seen substantial success, and has the world's largest network of coaches (with over 3,000), offering coaching in 46 languages across 90 countries. The multi-unicorn company has ample opportunity to see further growth and expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2021
$300m
SERIES E
Feb 2021
$125m
SERIES D
Total funding: $579m
Company benefits
- Medical, dental, and vision benefits
- 401k
- Flexible Time Off
- Paid parental leave
- Personalized BetterUp Coach
- $360 each year for wellness programs
- Annual $1K learning and development stipend
- Equity package
- 5 volunteer days and 4 paid Inner Work™ days a year
Company HQ
Govalle, Austin, TX
Leadership
Alexi Robichaux
(CEO)Studied Political Science at USC, and then worked in Business Insight at the Walt Disney Company. Was a Product Manager at Socialcast, and Director of Product Management at VMware.
Eduardo Medina
(COO)Studied Business at USC and Berkeley's Haas School of Business. Worked as an Associate Consultant at Bain, and as an Associate at Altamont Capital Partners.
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