Head of Strategic Partnerships, Virgin
Travel
More information about location
1-3 days a week in office
Investment group
Job no longer available
Investment group
501-1000 employees
Job no longer available
More information about location
1-3 days a week in office
501-1000 employees
Company mission
To create unique customer experiences, challenging the status quo and championing people and the planet. For five decades, in five business sectors and on five continents, its purpose is to change business for good.
Role
Who you are
- Bring a wealth of experience in partner development or account management, with a recent focus on the travel, airline, loyalty, and reward program sectors
- Show your prowess as a relationship manager, taking full ownership of partner performance and crafting effective development plans
- Thrive in a dynamic environment where your contributions shine, and your ability to collaborate and inspire others sets you apart
- Lead, motivate and coach your team, to seek their best performance, always striving for rewarding relationships
- Demonstrate your strategic thinking by developing long-term commercial strategies while nimbly delivering short-term revenue targets
- Embody a can-do attitude with exceptional organization skills, adaptability, and a customer-first mindset that drives innovative solutions
- Be the fearless problem-solver who sees opportunities where others see challenges, ready to make tough decisions and advocate for your partners
What the job involves
- Join Virgin Red, Virgin's vibrant loyalty program, where you'll navigate the exciting world of travel partnerships. As the keeper of a diverse partner portfolio, you'll be the driving force behind growing engagement in our loyalty currency, shaping the program's future and crafting enticing customer propositions
- Your knack for building relationships, commercial acumen, and ability to inspire partners will be the secret sauce in delivering exceptional value to our members
- Drive forward Virgin Red and Virgin Atlantic's symbiotic relationship to deliver joint loyalty partnership ambitions
- Lead the strategy of your partner portfolio, driving key performance indicators including revenue, redemption costs, and member satisfaction
- Build and maintain strong relationships across the Virgin group, leveraging the ecosystem to share best practices and explore collaborative opportunities across other Virgin companies, and within the Virgin ecosystem
- Become the go-to expert on industry trends and Virgin companies' strategic plans for the next 3-5 years, identifying opportunities for growth and innovation
- Manage partner contracts with precision, ensuring legal and commercial compliance while delivering an effective member experience and proposition
- Work collaboratively across teams, leading and delivering internal and external partnerships which drive member engagement in both collecting and redeeming the loyalty currency, along with embedding Virgin Red’s customer-centric product suite, constantly seeking ways to innovate and improve
- Utilise market intelligence and member insights to identify new opportunities, developing compelling business cases for concepts that can evolve into attractive member propositions
Application process
- Closing date: 16 September 2024
Salary benchmarks
Our take
Virgin, a globally recognised and respected brand, was founded on the principle of changing business for good. The Virgin Group spans 40+ companies in sectors such as travel, health, music, telecommunications, and finance.
At the heart of the Virgin empire is Virgin Management, playing a pivotal role in nurturing and developing valuable Virgin businesses worldwide. This central hub collaborates with each Virgin company and its global teams, fostering a shared culture and purpose that unites the Virgin family.
Committed to fostering entrepreneurship, Virgin established the not-for-profit Virgin Start Up to support founders in starting, funding, and scaling businesses. Simultaneously, Virgin Unite, a non-profit foundation, assembles entrepreneurs, philanthropists, and leaders to tackle the world's toughest challenges.
Adding another dimension to its multifaceted approach is Virgin Red, the brand's rewards club designed around enhancing the lives of its members. Functioning as a universal currency, Virgin Points earned through Virgin Red can be spent across the entire Virgin Family and beyond. This rewards club, true to Virgin's style, prioritises people, ensuring that members can indulge in everyday treats or save for extraordinary adventures, further solidifying Virgin's commitment to creating positive change across various sectors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
59% female employees
Company
Company benefits
- Flexible working: What hours are you at your best? Do you thrive in the office or at home? Whatever floats your boat, we say you do you.
- Unlimited leave: Yup, you read that right. You have a life outside of work to enjoy and we know it. Feel free to put your wellbeing first and take the time you need.
- Health benefits: We offer full health benefits for you and your family, including private health insurance, top-tier dental care, 360 degree health assessments, access to a 24/7 digital GP, cycle to work schemes, fertility support and more.
Company HQ
Paddington, London
Leadership
Richard Branson
(Founder)Founded Virgin in 1968 and has since expanded the business into many sectors from travel to telecommunication, health to banking, and music to leisure.
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