Implementation Manager, WorkRamp
$100-130k
OTE
More information about location
Learning management system
Job no longer available
Learning management system
21-100 employees
Job no longer available
$100-130k
OTE
More information about location
21-100 employees
Company mission
To create a strong culture of learning.
Role
Who you are
- If you love working with people, building scalable programs, and are passionate about delivering the best customer experiences, we’d love to meet you!
- 2-3 years of experience as an Implementation Specialist
- Previous experience in enterprise SaaS
- Outstanding communication and project management skills
- Flexible mindset with a #oneteam attitude
- Self-starter with an interest in building out new processes and the ability to adapt in a fast-paced startup environment
- Comfortable working towards and being rewarded on performance-based metrics
- Strengths include multi-tasking, prioritization, attention to detail, and organization
- Bachelor’s Degree or equivalent work experience
- Located in Eastern time zone
What the job involves
- As an Implementation Manager, you will be an essential member of the Implementations Team and serve as the main point of contact for new customers throughout onboarding
- You will be responsible for helping customers to learn how to leverage the WorkRamp platform by providing effective training and support so they are able to achieve their desired business outcomes
- Oversee the entire onboarding process of a rotating portfolio of 20-25 customers, from contract close through the completion of their implementation
- Consult with customers on their business goals and priorities and translate them into an implementation plan that will provide initial value in a timely fashion (typically 60 days)
- Project manage the implementation process working with internal and external stakeholders (clients), as needed-Guide customers to on-demand product training and educate customers live to ensure that the client is getting the maximum value from the platform
- Motivate customers to move along project milestones quickly in order to reach ROI in a timely manner
- Track on implementation program status weekly using prescribed tools, highlighting any barriers to success and proposing mitigation strategies
- Collaborate with the product team to validate product features and provide insights to help shape roadmap
- Ensure all account issues are quickly resolved
- Work with the Support Team to ensure new implementations are supported with adequate customer service
- Suggest additional WorkRamp services and use cases as you work through projects
Our take
The widespread shift from offices to remote working has had a significant impact on the ability of employers to train their staff. Whilst digital e-learning partly provides solutions to this problem, existing platforms are often generalized for large-scale workforce training and can be unengaging or antiquated.
WorkRamp provides a digital platform that enables companies to develop training materials that are engaging, personalized and modular. The learning management system is focused on using employee data to tailor micro-training experiences based on job roles, outputting data insights upon training completion to measure the engagement levels and identify areas for improvement.
Whilst other LMS provide systems for organizations to build learning materials, WorkRamp's approach to incorporating data and personalization into the development tools shows promise at facilitating the additional engagement required in the current remote work landscape. WorkRamp faces competition from rival providers, including Learnsoft and LearnUpon, but has surpassed both in regards to funding, the 2022 round of which will be used to expand its team and customer success programs.
Steph
Company Specialist at Welcome to the Jungle
Insights
-37% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2022
$40m
SERIES C
Dec 2020
$17m
SERIES B
Total funding: $67m
Company benefits
- Fully Remote - Work from anywhere in the US
- Generous Time Off - Paid vacation, sick leave, and 12 company-wide holidays
- Parental Leave - Paid leave to support you and your growing family
- Equity - Be a part of our success with meaningful ownership
- Comprehensive Healthcare - Full medical, dental, and vision coverage
- Financial Security - 100% employer-paid short-term & long-term disability, plus life insurance
- Work-From-Home Support - Stipend for your remote setup & a DeskPass account
- 401(k) Plan - Invest in your future with employer-sponsored retirement savings
- Wellbeing & Assistance - Access to One Medical, Wellhub+ (formerly Gympass), and Employee Assistance Programs
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Arsh Mand
(Co-Founder & CTO)Studied Electrical Engineering and Computer Science at University of California. Previously in software engineering roles at Box and Xignite, and Director of Engineering at SpoonRocket.
Ted Blosser
(Co-Foundre & CEO)Studied Electrical Engineering at Santa Clara University. Previously Account Executive at Cisco, Product Manager at Box, and Head of Product at StuffBox.
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