Member Support Specialist, Wellth
$18.00/hr
More information about location
Patient platform for long term care plans
Be an early applicant
Patient platform for long term care plans
21-100 employees
Be an early applicant
$18.00/hr
More information about location
21-100 employees
Company mission
To create habits that last a lifetime.
Role
Who you are
- Excellent customer service skills
- Ability to simplify information and communicate effectively, verbal + written
- Strong time management skills
- Positive attitude and sensitive to member needs, extremely empathetic and patient
- Tech savvy, esp. familiarity with Android and iOS mobile technology and digital tools (ex: CRMs)
- Self-motivated and goal oriented
- High degree of professionalism and collaborative attitude
- Ability to problem solve effectively
- High degree of attention to detail
- Bilingual, English and Spanish is a plus
What the job involves
- As a Member Support Specialist, you will be working in a fast-paced, high energy environment working for a healthcare startup with a positive social impact
- Our ideal candidate has a passion for healthcare and a desire to grow with the company
- A motivated individual will have the opportunity to gain experience in other capacities in the company including business development, product development, and research if interested
- Our Support Specialists are the front lines of our Member experience
- You will support Members in the Wellth program with any questions/issues that may arise regarding their program and address any tech issues necessary
- You will take phone calls through the Wellth Helpline, answer emails, and send text messages in response to Member inquiries
- You will also monitor Member adherence and alert the medical care teams if needed
- Mission-driven with a heightened degree of empathy and sensitivity, you will make calls to help non-adherent Members get back on track
- This is an opportunity for someone who is self-motivated and goal-oriented with a positive attitude and a high degree of professionalism
- You will be the face of our company to these Members, and we want you to represent the company at all times
- As a Member Support Specialist, you will be expected to provide a high level of service working with our Members
- Individuals best suited for this role are empathetic and want to make a positive impact in the healthcare field
Our take
When a patient is in hospital, they’re treated by doctors and nurses - people who can operate on you, take tests, check you’re ok and give you your medication until you're better. But what’s much harder to treat is a patient at home, living their life, who has to take regular medication - but doesn’t. Wellth is on a mission to change that.
It draws on the science of behavioural economics to boast over 90% care plan adherence in patients who use its services, and its platform is very simple - financial incentives for looking after yourself. Users post a picture of their medication, their blood sugar readings, or whatever its they should be doing every day, and Wellth’s AI algorithm checks for inconsistencies (and notifies the relevant parties if anything seems wrong), with the patient receiving reward points to be spent in participating establishments.
Its model is a unique one and has been proven to get results, bagging it major healthcare providers as partners such as Axa and Wellcare. Looking forward the company is further investing in is use of AI to expand its platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Mar 2023
$20m
SERIES B
May 2020
$10m
SERIES A
Total funding: $37.6m
Company benefits
- Mental health perks
- “Take what you need” PTO Policy
- Medical, dental, vision, and life insurance
- Annual personal development stipend
- Monthly company bonding events
- Diversity & Inclusion training
- 401-K retirement plans
- Paid membership to One Medical
- Culture Committee that supports employees
- Offices in LA & NYC
- Pre-tax commuter benefits
- Quarterly volunteer days
Company HQ
Culver - West, Culver City, CA
Leadership
Alex Zopf
(CTO)Previously worked as a Sales Engineer at Orc Software, Senior Data Engineer at Next Big Sound and Data Consultant at Quartet Health.
Matthew Loper
(CEO)Formerly an Analyst at Health Evolution Partners, UBS Investment Bank, Goldman Sachs and OrbiMed Advisors.
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