Senior Customer Success Manager, Vantage
$125-155k
+ Equity
Cloud cost optimization platform
Be an early applicant
Cloud cost optimization platform
21-100 employees
Be an early applicant
$125-155k
+ Equity
21-100 employees
Company mission
To modernize the interaction between technology, finance and management organizations.
Role
Who you are
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
- Strong nice-to-have: any cloud infrastructure technical experience
- Ability to manage a wide portfolio of accounts from SMB up to large enterprise corporate accounts
- Strong emotional intelligence and the ability to empathize with customers
- Someone who is plugged in and responsive to customers emails and Slack messages
- A kind person
Desirable
- Monitoring and observability expertise
- Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
- Relevant Data Visualization / financial product experience
What the job involves
- Vantage’s customer base is growing and, as a result, we’re looking to onboard another member to our customer success team. The Vantage customer success team works with customers after they’ve already chosen to subscribe to Vantage. You’ll serve as your customer’s main point of contact after being introduced by a sales team member
- You’ll lead your customers through onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and be the voice of the customer in internal company meetings
- This role is more technical and product-oriented and you’ll be looked at as a subject matter expert from a customer perspective. Customer Success Managers currently work with customers from growth stage startups up to enterprises
- Our customers are technical in nature and require a high bar for people that they work with. If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you
- Provide training to customers on how to use Vantage
- Be the main representative to customers on behalf of Vantage through email, Slack, and Zoom calls
- Represent customer support issues and product feature requests to the rest of the organization
- Work with Autopilot customers to understand and educate on financial commitment risk profiles
- Provide our sales team with relevant customer account details to ensure successful renewals
- Consistently and authentically work as an agent of the customer to represent their needs to the broader organization
Our take
As the price of cloud computing continues to rise, many businesses are paring back on their budget towards cloud infrastructures which in turn has slowed the growth of many cloud-computing companies. However, we are now in the cloud era, and demand for its services is higher than ever which has created an opening for startups to create their own innovative solutions to meet the ever-evolving needs of organizations.
Leveraging this opportunity in the market is Vantage, a New York City startup that is helping businesses better understand their cloud infrastructure spending. Born out of the idea to build a better AWS dashboard, Vantage now supports users on a number of service providers, allowing them to track and save their cloud costs all in one place.
Vantage has seen a recent influx of large enterprise users, along with the success of a recent funding round, laying the foundations for a better service for its growing customer base. Viewing the growth of its customer base as a challenge, Vantage is looking to step things up and plans to capitalize on this opportunity to grow its name even further with a series of product launches in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Mar 2023
$21m
SERIES A
Jun 2021
$3.5m
EARLY VC
Total funding: $24.5m
Company benefits
- Remote friendly
- Health, dental and vision
- Meaningful equity
- Flexible PTO
- Tools needed to get the job done
Company values
- Trust: User security is a cornerstone of every decision we make.
- Delivering Value: Every day our goal is to find and deliver value.
- Kindness & Respect: We respect you, the customer. We default to respect.
- Efficiency: We want to save you time with every product and feature we ship.
- Clarity: Your infrastructure should be coherent and intelligible.
- Transparency: Know what you have, what you're paying for and why.
Company HQ
Civic Center, New York, NY
Articles
Leadership
Ben Schaechter
(CEO)An experienced Senior Product Manager having previously worked at DigitalOcean and Amazon Web Services. Also co-founded the mobile app Mazuma Labs.
Brooke McKim
(CTO)Previously worked as a Software Engineer at TelVue and DigitalOcean, as well as working as the Head of Product for Stae.
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