Senior IT Systems Engineer, Nayya
2 days a week in office
Healthcare benefits management
Posted today
Healthcare benefits management
101-200 employees
Posted today
2 days a week in office
101-200 employees
Company mission
To give consumers financial peace on their best days, and confidence on their worst.
Role
Who you are
- We are seeking a Senior IT Systems Engineer with a strong background in IT automation, identity & device management, and system optimization
- The ideal candidate thrives in a fast-paced environment, is passionate about IT automation, and is eager to drive innovation in enterprise IT operations
- We are looking for a proactive expert who thrives in an environment that values impatience, excellence, resilience, and courage—someone ready to make an immediate impact on IT operations in a fast-paced, high-growth environment
- Proficiency in supporting Mac hardware and operating systems at an advanced level
- Strong expertise in Google Workspace (Gmail, Calendar, Drive, Sheets, Docs)
- Proficiency with Intune and Okta for user identity and device management, with a focus on automation
- Proficiency with Jira for ticket management, tracking, and issue resolution
- Proficiency with JAMF for macOS device automation and management
- Advanced knowledge of Meraki network devices and networking concepts
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent work experience)
- 5+ years of experience in IT automation, systems administration, or DevOps with a strong focus on automating IT operations and infrastructure
- Proficiency in troubleshooting Mac systems, Google Workspace, Slack, Jira, and Notion
- Extensive experience with Okta and Intune for identity management, as well as GSuite and Jira Service Management for collaboration and IT service operations
What the job involves
- This role will focus on automating IT workflows, improving system efficiency, and enhancing security across cloud-based and endpoint management platforms (Okta, Intune, Jamf, Meraki, Google Workspace, etc.)
- You will work closely with cross-functional teams to design and implement automation strategies that reduce manual intervention and improve IT operations
- Automation Development & Implementation
- Design and implement advanced automation solutions to optimize IT processes, including user account management, software deployments, patch management, and system configurations
- Utilize JAMF to streamline macOS deployments and automate device management across endpoints, reducing manual effort and improving IT service delivery
- Implement Intune and Okta to automate user provisioning, authentication, and access management, enhancing system efficiency and security
- Automate routine tasks using tools like JIRA, Slack, and Google Workspace to enhance collaboration, streamline workflows, and increase team productivity
- Continuously evaluate and optimize existing automation workflows to ensure long-term efficiency and reduce operational bottlenecks
- Expert End-User Support
- Provide advanced technical support to internal users via phone, email, and in-person, addressing complex hardware, software, and network-related issues with minimal supervision
- Troubleshoot and resolve technical problems related to Mac systems, Google Workspace, Slack, Jira, Notion, and other IT applications, ensuring user satisfaction
- Document all incidents, resolutions, and best practices in the helpdesk ticketing system, ensuring accuracy and completeness
- IT Infrastructure Support
- Monitor and manage Meraki network devices to ensure network stability, security, and high performance across different sites
- Configure and maintain secure remote access solutions, such as VPNs and remote desktop connections
- Collaborate with IT operations teams to deploy and maintain on-premises IT equipment, ensuring it supports evolving business needs
- Security and Compliance
- Assist in ensuring compliance with organizational security policies, monitoring user access, and securing sensitive data using tools like Okta and Intune
- Provide support for automated security measures, patch management, and vulnerability remediation processes to safeguard IT systems and infrastructure
- User Training & Knowledge Sharing
- Lead end-user training sessions for IT tools, including Google Workspace, Slack, Jira, and other applications, ensuring users gain proficiency in core applications
- Create and maintain comprehensive documentation, knowledge base articles, and troubleshooting guides to empower users and improve self-service capabilities
- Collect user feedback on IT services, suggesting improvements and driving initiatives to enhance the user experience and satisfaction
Our take
Nayya helps employers promote smart benefit choices amongst their workforce. Nayya's tools use AI and data science to process consumer data points, claims data and medical carrier information in order to return benefit recommendations and automated healthcare claims assistance to the end-user.
Nayya is filling an innovative market niche: whilst 85% of employees would welcome help selecting the right benefits, companies often struggle to offer it. Nayya is responding to this demand by securing partnerships with leading national employers, tech partners, and insurance carriers/brokers to help employers maximize the results of their health benefits spend by ensuring employees are getting the insurance they need.
Nayya has secured a high degree of investment since its founding, which the company is using to expand its software features, aiming to tap the freelancer and sole trader market. It's expanding further into other benefits that companies offer their workers, for instance in life insurance and mental health services. With a rapidly growing customer base, numerous partnerships and its annual revenue tripling over 2022, Nayya looks comfortably set to stabilize its market-leading position in the years ahead.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2021
$11m
SERIES A
Jul 2020
$2.7m
SEED
Total funding: $13.8m
Company benefits
- Well-being, mental health, and employee assistance solutions
- 401(k) with Employer Match
- Equity Options
- Sabbatical Program
- Nayya Health Days
- Unlimited PTO
- Company - wide retreats
- Medical, Dental & Vision
Company values
- The consumer is our North Star
- We face challenges with moxie
- We grow more through feedback
- We empower creative thinking
- We act quickly, learn, and adapt
Company HQ
Greenwich Village, New York, NY
Articles
Leadership
Sina Chehrazi
(CEO)Graduated from Georgetown University with a Doctor in Law. Became Director of Enterprise Sales & Partnerships at Demyst and then at Enigma. Alongside serving as CEO at Nayya, they are a Mentor at Entrepreneurs Roundtable Accelerator.
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