Senior Solutions Engineer, LogicMonitor
$94.8-118.5k
Office located in San Jacinto Center, Austin
Hybrid observability powered by AI
Open for applications
Hybrid observability powered by AI
1001+ employees
Open for applications
$94.8-118.5k
Office located in San Jacinto Center, Austin
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- Bachelor's degree in Computer Science or a related field, or equivalent experience
- 4+ years of software development experience in commercial or enterprise environments
- 3+ years of hands-on development using Python, Go, Java, or JavaScript
- Strong grasp of programming concepts and effective debugging techniques
- Robust knowledge of modern web architectures, microservices, and APIs
- Familiarity with AWS services and other cloud platforms
What the job involves
- LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences
- LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation
- Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references
- In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider
- LogicMonitor also boasts high employee satisfaction
- We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
- We are is seeking a Senior Solutions Engineer to lead the delivery of our most advanced technical solutions
- As a vital member of the Professional Services team, you’ll work directly with customers while collaborating closely with Customer Success Management, Tech Support, and Training teams
- In this role, you'll tackle our most challenging projects, support enterprise customers with innovative solutions, and drive key internal initiatives to elevate our service excellence
- Lead Complex Deployments: Spearhead large-scale, intricate Professional Services engagements to ensure seamless execution
- Drive Product Enhancements: Identify product gaps, feature requests, and issues, and communicate these insights to Product and Development teams
- Deploy Custom Integrations: Implement tailored integrations using REST APIs to extend functionality within and beyond the LogicMonitor platform
- Advocate Best Practices: Share technical best practices and lessons learned with peers to elevate team performance
- Stay Informed: Continuously monitor new product features, updates, and enhancements by leveraging internal resources
- Collaborate on Scoping: Serve as a key sounding board for Solutions Architects during the scoping of complex customer engagements
- Plan Iteratively: Prioritize and schedule deliverables using an iterative development approach to ensure agile execution
- Design & Implement Solutions: Create, document, code, and test technical solutions for new tools, automations, or system enhancements
- Agile Execution: Implement solutions following agile software development methodologies for rapid, high-quality delivery
- Customer-Centric Automation: Translate customer requirements into automation products that support the growth of Professional Services
- Envision System Enhancements: Analyze business requirements to conceptualize and new system features and functionalities
- Troubleshoot & Resolve: Diagnose and resolve automation or application issues to maintain optimal performance
- Mentor & Educate: Guide team members on advanced scripting concepts, including Big O notation, multi-threading, cookie management, and data caching
Application process
- Anticipated Application Close Date: 12/22/25
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to network, virtual machine, database, container and SaaS. Each service supplies real-time insights and automated monitoring, with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its being named in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
Salary benchmarks
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