Program Manager, Upstart
Issue Management
$119.1-164.8k
Salary is applicable to US rates only. Offers target bonuses and equity compensation
More information about location
AI lending marketplace
Be an early applicant
AI lending marketplace
1001+ employees
Be an early applicant
$119.1-164.8k
Salary is applicable to US rates only. Offers target bonuses and equity compensation
More information about location
1001+ employees
Company mission
To enable effortless credit based on true risk.
Role
Who you are
- 4+ years of experience in issue management, compliance operations, program management or risk operations within a regulated financial services environment
- Experience using data and reporting tools, including advanced Google Sheets/Excel, Jira (or similar ticketing systems), and BI tools such as Looker (or equivalent)
- Experience drafting consumer or lender-facing communications subject to compliance or regulatory review
- Working knowledge of UDAAP, FCRA, TILA, and the consumer lending lifecycle
Desirable
- Experience supporting regulatory exams, audits, or consent order environments
- Ability to perform root cause analysis and translate findings into actionable business recommendations
- Knowledge of issue management frameworks, risk controls, and SLA-driven operational processes
- Demonstrated ability to influence and appropriately challenge senior leaders, set clear boundaries, and advocate for sustainable, effective ways of working
- Experience identifying opportunities to automate reporting or operational workflows using data tools or AI
What the job involves
- Upstart’s Issue Management team ensures the company operates with the consistency, rigor, and transparency required in a bank-regulated environment
- The team partners across business units to maintain high standards for issue tracking, reporting, and resolution, enabling regulator-ready operations as Upstart transitions to a bank operating model
- As a Program Manager, Issue Management, you will drive the execution layer of the program—owning reporting, communications, and cross-functional coordination that ensure SLA compliance, audit readiness, and high-quality documentation standards aligned with OCC and FDIC expectations
- This is an opportunity to reduce risk through meaningful data analysis and business recommendations
- Own program execution across reporting, communications, and issue monitoring to ensure consistent, regulator-ready operations
- Produce accurate, audit-ready reporting and documentation that meets SLA requirements and regulatory expectations
- Analyze issue data to identify root cause patterns and translate findings into actionable insights for business unit leads
- Drive adherence to program standards (e.g., ticket hygiene, documentation quality, SLA compliance) across cross-functional partners
- Partner with teams including Legal, Operations, Engineering, Investor Services, and Business Units to track, resolve, and communicate issues
- Improve program outputs by enhancing reporting depth and leveraging automation and AI to scale efficiency without compromising quality
Our take
Based in San Mateo, California, Upstart is piositioning itself as a leading AI lending marketplace, connecting millions of consumers with more than 100 banks and credit unions. In a market where credit access can be limited by traditional scoring methods, Upstart aims to make lending fairer and more accessible by using technology to better understand each borrowers true potential.
Upstart builds AI and cloud-based tools that help lenders approve more borrowers at lower rates. Its models analyze thousands of variables (not just credit scores) to predict creditworthiness more accurately. And through its platform, consumers can access personal, auto, and home-equity loans, as well as smaller "relief" loans, all through a seamless digital experience.
So far, its success is reflected in its high loan automation rate (over 90% of loans are fully processed without human intervention) and the billions in loan originations it has facilitated. The company continues to refine its AI models and expand its offerings, with the goal of helping lenders serve more customers while making borrowing easier and more affordable.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2019
$50m
SERIES D
Mar 2017
$32.5m
SERIES D
Total funding: $135.7m
Company benefits
- Comprehensive health plans
- 401k Plan
- Annual wellness reimbursement
- Disability insurance
- Generous vacation policy
- Flexible time off
- Parental leave
- Family forming benefits through Carrot
- Technology equipment budget
- Personal development budget
- Various clubs and extracurricular activities
- Catered lunches
- Fully stocked micro-kitchen
Company HQ
South San Mateo, San Mateo, CA
Leadership
David Girouard
(Founder & CEO)They started their career at Accenture and Booz Allen & Hamilton before working in Product Management at Apple and Virage. They left their role of 8 years as President of Enterprise at Google to found Upstart in March 2012.
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