IT Analyst, Valon Mortgage

• 2+ years of experience in desktop and mobile administration, Google Workplace administration, service management, identity and access management, network administration, and business system administration
• Experience with the flexibility necessary in a tech startup environment
• Excellent written and verbal communication skills
• Excellent problem-solving abilities
• Refined attention to detail and accuracy
• Tech full stack experience
• Security remediation and audit experience

Desirable

• The Valon IT Team is a very small, close-knit team. We depend and rely on each other for assistance, coverage, and growth
• In order to meet our achievements to date, we have to know each other's roles and responsibilities in great detail
• At Valon, IT leadership is fully invested in team growth and promotion from within
• Your career will blossom, and you’ll never be bored or stagnant as a member of the Valon IT Team
• This role is in office Monday-Friday 9:30am-5:30pm
• As a member of The Valon IT Team, you will support every department, team, and employee at Valon
• You will play a key role in ensuring the continued success of our servicing operations team
• You will partner with a variety of high-level stakeholders to maintain our daily fast-paced office operations
• You will be responsible for responding to technical support queries in a timely and accurate manner, including requests for hardware repair, equipment relocation, and system access
• You will continually test, adopt, and implement new technologies to advance Valon’s efforts to transform the servicing industry. You get to “own” the executive office in NYC
• Install and configure Windows and Mac laptops, software, cloud services, systems, networks, MFA devices, printers, and scanners
• Manage the on- and off-boarding of users, as well as the provisioning and de-provisioning of devices
• Effectively respond to requests and track work in Jira Service Management
• Manage and restock inventory as needed
• Roll out and support software updates and other laptop security services and policies
• Support and service SSO (Single Sign On) with third-party software for increased security and convenience
• Create effective user-facing communications and guidance
• Operate independently with a high degree of professionalism while also being a member of a close-knit team