Senior Machine Learning Engineer, Moveworks
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Offers equity for all full time roles
Office located in Mountain View, CA
Enterprise-built conversational AI platform
Be an early applicant
Enterprise-built conversational AI platform
501-1000 employees
Be an early applicant
Offers equity for all full time roles
Office located in Mountain View, CA
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- 7+ years of experience designing, building, shipping, and maintaining products or platforms
- B.S./M.S. in Computer Science or an equivalent field
- Experience building and integrating with API-based platforms and have a good understanding of REST and other RPC based systems
- Experience building and maintaining microservices in Python/Golang/Java/C++
- Desire to work at a startup pace with a high degree of ownership
- Demonstrated ability to communicate complex engineering concepts concisely and clearly to product and other cross-functional stakeholders
- Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
- High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
- Willingness to learn and an openness to giving and receiving feedback
Desirable
- Experience working with Machine Learning products
What the job involves
- As a senior member of the core platform team, you will play a key role in shaping the evolution of moveworks conversational AI platform. You will have the opportunity to - build enterprise products that solve real world problems by leveraging our machine learning platform, build the foundational frameworks and services which abstract away the product needs and provide scalable and reliable building blocks, build the enterprise data platform for various product needs
- You'll be partnering with product management, user experience, customer success, machine learning and other engineering teams to identify, define and build elegant solutions
- Design and build highly reliable, performant and secure platform building blocks
- Influence the platform team roadmap and own the evolution of multiple platform areas
- Partner within and across engineering teams to provide cross cutting solutions
- Consistently deliver deadline sensitive work that is interdependent with other engineering teams
- Challenge the status quo and be responsible for continuous improvement of the platform
- Regularly participate in peer code and engineering design reviews
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
97% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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