Senior Solutions Engineer, Twilio

• You have 3+ years of success in a solutions engineering (presales) role with 6+ years of progressive professional experience supporting technical products
• You have a curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts
• You have a passionate commitment to closing deals
• You’re a customer focused problem solver. You balance devising creative solutions and doing what’s right for the customer
• You’re a life-long learner - you enjoy digesting new information and sharing that knowledge with others
• You are organized, driven and have the ability to switch context quickly throughout the day
• You have experience with Data Engineering, Cloud Data Warehouses, Data Modeling, and APIs
• You have experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising

Desirable

• We’re looking for a Senior Solutions Engineer who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You will be joining a team of solutions engineers that are passionate about storytelling, problem solving, and building meaningful solutions that solve real-world problems
• We partner with Account Executives in discovering technical and business pains and requirements, advocating for customer needs to internal teams, and demonstrating the art of the possible. We get excited talking to data engineers, marketers, and product managers, and also know how to distill technical concepts to our buyers, while simultaneously articulating business value. We’re here to make our customers’ lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture
• Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses,and justifying business value
• Become an expert builder and evangelist of Segment’s products and partner ecosystem
• Lead technical evaluations with our prospects to uncover their goals and technical pain, in order to design, demonstrate and present innovative solutions that unlock business-level gains
• Develop subject matter expertise on Customer Data Platforms (CDPs) and Segment’s role within the customer data ecosystem
• Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design
• Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment’s strategy and vision

• Applications for this role are intended to be accepted until July 1, 2025 but may change based on business needs