HR Operations Administrator, Freedom Fibre

• Ø Highly organised and detail‑focused
• Ø Professional, confidential and approachable
• Ø Strong written and verbal communication skills
• Ø Customer‑focused with a proactive mindset
• Ø Able to manage multiple priorities and work to deadlines
• Ø Positive, collaborative team player
• Ø Experience in an HR administrative or people operations role
• Ø Strong administration and organisational skills
• Ø Confident using HR systems and Microsoft Office (particularly Excel and Outlook)
• Ø Understanding of HR processes across the employee lifecycle
• Ø Experience managing confidential information responsibly
• Ø CIPD Level 3 (or working towards) desirable
• Ø Equivalent experience also considered

Desirable

• The HR Operations Administrator will provide high‑quality administrative and operational support across the full employee lifecycle
• You will play a key role in ensuring accurate HR data, maintaining compliant processes, and delivering a professional and efficient HR service to employees and managers
• This is a hands‑on role requiring excellent organisation, strong attention to detail and a customer‑focused approach
• You will work closely with the wider HR team to support recruitment, onboarding, HR systems, employee documentation, benefits administration and day‑to‑day HR operations
• Ø Act as the first point of contact for general HR queries, providing timely and accurate support
• Ø Prepare and issue employee documentation including contracts, offer letters, contract changes and reference requests
• Ø Maintain accurate employee records and ensure all HR files and systems are up to date and compliant
• Ø Support onboarding processes including right‑to‑work checks, background checks, system setup and induction coordination
• Ø Support the leaver process, including issuing letters and completing system updates
• Ø Maintain employee data within HR systems (e.g., YouManage), ensuring accuracy and integrity
• Ø Produce regular HR reports including starters, leavers, absence data and headcount
• Ø Support HR system updates, new module rollouts and process improvements
• Ø Assist with the recruitment process including posting adverts, coordinating interviews and communicating with candidates
• Ø Support managers with recruitment queries and ensure consistent, compliant recruitment administration
• Ø Assist in maintaining the applicant tracking system (e.g., Teamtailor or similar)
• Ø Provide payroll with accurate and timely information monthly
• Ø Assist with administering company benefits, including healthcare and pension schemes
• Ø Support in note‑taking and document collation for meetings
• Ø Support the admin around absence management, probation reviews and performance processes
• Ø Maintain HR inbox and respond to queries in a professional and efficient manner
• Ø Assist HR with projects such as policy updates, system improvements or engagement initiatives
• Ø Process HR invoices and liaise with finance as required

• We usually respond within a week