Operations Engineer, BusRight
More information about location
School bus management platform
Open for applications
School bus management platform
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To modernize the nation's largest mass transit system, school buses.
Role
Who you are
- This is a dynamic position for someone who thrives in fast-paced environments and enjoys working at the intersection of data, product, customer service, and operations
- Willing and able to travel to Austin, TX for co-working sessions and the broader continental United States for Customer On-Site visits
- 2+ years of experience managing technically advanced hardware, software, and internal systems
- Knowledgeable about or eager to learn about mobile device management, asset management, and electrical requirements pertaining to heavy-vehicle harnesses and mobile devices
- Extremely fluent with Google Suite, specifically Google Sheets to dissect and parse large data sets
- Proficient in reading and writing TypeScript code
- Comfortable with experiences that require hands-on attention and learning on the fly — from inspecting tablet issues in the field to sitting shoulder-to-shoulder with customers to troubleshoot with them in real-time
- You thrive in flexible, evolving environments with limited pre-defined structures
- You have a software engineering or computer science degree and/or worked at a VC-backed company
- You can strike the right balance between creating documentation and automation with daily execution
- You have a strong sense of urgency who can rapidly execute tasks while maintaining a clear understanding of prioritization to focus on what truly drives impact
What the job involves
- We are seeking a highly analytical and technically adept Operations Engineer to support critical cross-functional initiatives across Customer Success, Hardware Support, R&D, and Operations
- This role will serve as a key problem solver for technical escalations, streamline internal systems and tooling, and support the onboarding and integration of student information systems
- This role will report to Sr Director, Strategic Operations.
- As the industry navigates challenges like severe driver shortages, rising parent expectations, and increasing route complexity, your role will be essential in empowering communities across the nation with innovative solutions
- CXM Technical Support
- Serve as the escalation point for Customer Success Managers (CSMs) and Tier 1 Support regarding bugs and technical issues including but not limited to route history and performance issues
- Analyze bugs and technical issues including but not limited to route data and performance metrics to identify trends, anomalies, and areas for improvement
- Develop and document actionable recommendations and fixes based on analytical findings
- Clearly communicate technical findings to CSMs, customers, and internal teams (Product, Engineering)
- Partner with the Customer Success team to implement and monitor the effectiveness of process improvements
- Support Operations, Hardware & Supply Chain
- Monitor and resolve T2 support tickets
- Proactively contact customers to troubleshoot and resolve technical hardware problems
- Document issue resolutions and share recurring insights to prevent future issues
- Assist in student tracking implementations, including ordering ST cards/stickers
- Support process optimization efforts to reduce load on team leads, including but not limited to RMA processes, internal notifications, and external notifications
- Support logistics and coordination for tradeshows
- Support with procuring inventory, submitting customer orders, and managing delivery times
- Support with the management and logistics of company merch and company laptop
- Onboarding and Implementation
- Support onboarding and integration of SIS systems for new customers
- Assist in migrating legacy routing systems to BusRight
- Support the ingestion of mapping boundary information
- Coordinate with internal and external stakeholders to ensure smooth SIS setup and data accuracy
- Responsible for exporting various datasets, including route information and student records, to support operational and reporting needs
- Perform data cleansing tasks such as removing stale records and duplicate student entries to ensure data accuracy and integrity
- Provide troubleshooting, documentation, and training during the onboarding phase
- Internal Systems
- Integrate and/or implement internal tools for company operations including but not limited to:
- Onboarding systems
- Access control systems
- Asset management
- Student tracking processes
- Routing as a Service (RaaS) flows
- Project Management Systems
- Identify and execute on opportunities to automate repetitive support tasks
Our take
In the US, there is a growing student transportation crisis from school bus driver shortages, intricate route planning, and increasing demands from parents and caregivers for better communication and safety. With an estimated 480,000 buses carrying over 26M students daily, and an annual expenditure of nearly $30 billion, the challenges facing the sector are substantial.
To tackle these issues, BusRight leverages proprietary technology including routing software, real-time GPS, dynamic driver navigation, and a bus-tracking app for parents. The platform simplifies route management for school administrators and drivers while offering parents peace of mind regarding the whereabouts of their children.
BusRight saw a revenue increase of over 700% in 2022, as well as minimal customer churn, reflecting the growing demand for its services. Funding awarded in 2023 allowed it to increase its headcount, accelerate product development, and expand its customer base. It's offering not only streamlines school transportation but also fosters a sense of confidence among caregivers, while allowing school administrators to focus on education rather than transportation logistics, all making it a strong option in the space.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2023
$10.6m
EARLY VC
Mar 2021
$2.5m
SEED
Total funding: $13.2m
Company benefits
- Learning + WFH budget: $500 annual personal learning and work-from-home budget
- Compassionate Leave: 15 days of compassionate leave - care for an ill family member or loved ones lost
- Personal Credit Card: Your BusRight credit card can be used for customer visits, conference travel, and more
- Health Insurance: Comprehensive benefits package which includes medical, dental, vision, life, disability, and more
- PTO: Mandatory 10 days paid time off for you to celebrate birthdays, travel, relax, and reenergize
- Flexible Hours: To support your optimal work-life balance
- Remote First: Design your own work environment: coffee shop, co-working space, and more
Company HQ
Upper West Side, New York, NY
Leadership
Keith Corso
(Co-Founder & CEO)Prior to BusRight they worked as an Investment Manager at IDEA. They also served as a Corporate Manager at Operation Space and as a Venture Director/Scout for Origin and MassMutual Ventures.
Chris Fischer
(Co-Founder & Advisor)Graduated from the University of Pennsylvania with a B.E. in Computer Science. Previously a Software Engineering Intern at NVIDIA, Google, and Robinhood.
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