Junior Community Support Engineer, Intigriti
Crowdsourced ethical hacking security platform
Be an early applicant
Crowdsourced ethical hacking security platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
Intigriti's mission is to connect ethical hackers and companies to identify security vulnerabilities.
Role
Who you are
- You have a minimum of 2 years' experience in client- or community- facing support environments
- Others describe you as a people-oriented, positive, patient, and friendly person
- You possess problem solving skills, and the ability to resolve low-level technical issues that can be solved by reading public or internal documentation or resources
- You have an excellent command of the English language and can write in a fluent manner with a professional tone-of-voice that is adapted to the audience
- You have the discipline to strictly meet SLA’s, anticipate and escalate in the event of potential problems
- Experience with community management, customer service or success management is a plus, as well as experience with a ticketing or business chat system
What the job involves
- As a Junior Community Support Engineer, you are one of the first points of contact for platform users with questions, problems or praise related to Intigriti’s products or services
- As one of the first points of contact for Intigriti community members, you radiate our mission and vision, strive for an excellent Support Operations experience, and are pro-active suggesting potential improvements to help us scale our personal and solution-oriented support services, with our growing community of security researchers
- Answering and troubleshooting support queries by community members
- Monitoring all feedback and communication channels
- Ensuring swift and efficient case resolution through frequent follow-ups and check-ins
- Supporting the documentation process of frequently asked questions and knowledge database resources
- Supporting administrative tasks related to payments, sanction lists checks, platform suspensions and user accounts on an ad-hoc basis when required
Salary benchmarks
Our take
Using the Intigriti platform, businesses can launch “bug bounty” programs, where ethical hackers are rewarded for identifying security vulnerabilities. The crowdsourced security company’s customers include the likes of the European Commission, multinational HR consultancy Randstad, and popular game based learning platform Kahoot.
With the in-demand cybersecurity market facing an alarming talent shortage, a distributed solution like Intigriti’s allows enterprises to leverage talent at scale from all across the world, while offering extra income and accolades for hackers.
Following a 650% growth spurt between 2020 and 2022, Intigriti then completed Europe's largest ever fundraise for a crowdsourced security platform, showing just how bright the company’s prospects are.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2022
$23m
SERIES B
Jun 2020
$4.5m
EARLY VC
Total funding: $27.6m
Company benefits
- Industry-wise, we think cybersecurity is a great place to be! The growing need for an agile crowdsourced security solution makes our jobs very exciting.
- We provide a clear career plan and work-in period to get you onboarded and set up for success.
- We offer a learning budget to develop yourself.
- We’re backed by top investors who are enabling us to grow internationally.
- You can work, for up to 2 months, from anywhere in our global office network Spaces (London, Antwerp, Amsterdam, Singapore, South Africa) - Just as long as you respect your team’s working hours.
Company HQ
Zurenborg, Antwerp, Flanders
Leadership
Stijn Jans
(CEO & Founder)Previously founded and was Managing Partner of The Security Factory. Spent 13 years at Microsoft over two spells as Technical Account Manager and Service Delivery Manager.
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