Senior UX Researcher, Applause
Qualitative
Testing and digital quality platform
Job no longer available
Testing and digital quality platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To be the first place to turn for brands to ensure their digital interactions with customers are of the highest quality and work as intended.
Role
Who you are
- Bachelor's or Master’s degree in Anthropology, Psychology, Sociology, HCI or related field
- 3+ years of work experience as a User Experience Researcher
- 1+ years of work experience in a Senior / Lead capacity
- Experience conducting UX research with diverse audiences and participants outside of the United States
- Expertise in ethnographic research and other generative research methods
- Effective communication and presentation skills; able to comfortably engage with client stakeholders
- Broad experience in qualitative research methods across all phases of the software development cycle
- Comfortable with metrics to measure research impact
- Strong background in storytelling and data visualization
- Ability to work well with global remote teams
Desirable
- Bilingual or multilingual
- Deep sense of empathy and understanding
- Previous consultative experience is a huge plus!
- Experience using the Google office suite
What the job involves
- Applause is a leader in software testing and digital quality. As we continue to grow, we’re looking for a Lead UX Researcher who wants to join us on our mission to improve the digital experiences of our clients. Our clients include Enterprise / Fortune 500 companies across many verticals
- Own a research portfolio, working closely with clients, project managers, and our Research Operations team to execute complex qualitative research studies from inception to completion
- Lead complex, mixed methods, moderated and unmoderated UX research studies
- Quickly produce high-quality research reports with actionable data-driven insights and recommendations
- Consolidate and summarize the findings from other UX Researchers into one cohesive report
- Work together with clients, project managers, and sales teams to drive future research strategy
Our take
Applause is an app quality testing platform giving development companies the ability to have their products thoroughly tested in real-world situations by a global network of testers. It also offers further development features such as the ability to gather user feedback, advanced analytics from app stores and bug reporting.
As a bug-free product launch has increasingly become the expectation among organisations and users, global demand for testing services has steadily risen. Applause competes for a piece of this market against companies such as Smartbear. However, its "in the wild" testing service is structured to scale rapidly compared to competitors, and it now has an unmatched 300,000 testers available on-demand around the globe.
Applause counts thousands of companies as its customers, including Google, Nike and Slack, to name just a few. It will move to consolidate its market lead by seeking to reach new customers, develop its platform, and build additional partnerships with companies that can help it test at larger and larger scales.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2016
$35m
SERIES F
Jan 2014
$43m
SERIES E
Total funding: $115.8m
Company benefits
- Dental and vision insurance
- 401(K) match
- Generous bonus scheme
- Work from home opportunities
- Health insurance
Company HQ
Framingham, MA
Leadership
Doron Reuveni
(Executive Chairman)Prior to Applause, they were the CEO and Owner of Re.D Consulting, where they assisted early stage startups in raising capital, and provided counsel to VC's for portfolio companies' market direction, technology and management evaluation. Prior to Re.D, Doron was SVP of Technology at Enigma, where they led multi-million dollar software implementations for companies such as Ford, Volvo, and United Airlines.
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