Customer Success Manager, GoLinks
$47-60k
Discover and share knowledge at work
Be an early applicant
Discover and share knowledge at work
21-100 employees
Be an early applicant
$47-60k
21-100 employees
Company mission
To connect employees with the information they need to be productive and successful at any place, at any time.
Role
Who you are
- 2+ years in a customer relationship role, including managing a book of business made up of SMB and Mid-market customers
- Demonstrated skills in customer adoption and managing relationships to ensure client satisfaction for managed services and / or a SaaS organization
- Strong oral and written communication skills with the ability to conduct presentations to Executives and large groups
- Organized with exceptional follow-through
- Experience with Salesforce and/or customer management analytics software preferred
- Bachelor’s degree or equivalent experience
What the job involves
- We are seeking a highly-motivated, organized, and team-oriented CSM to lead a growing number of our strategic accounts
- The person in this role will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across our enterprise customers
- You will ensure that our clients are constantly realizing the value of our platform with an emphasis on product education, best-practice consultation, and feature adoption
- This is a great opportunity for an experienced SaaS Customer Success Manager or Account Manager to help build out our processes and infrastructure, and grow with a dynamic start-up
- Coach, onboard, and launch new clients while continuously maintaining and managing a book of business. Preemptively identify problems or barriers and proactively collaborate with the team to determine solutions for clients
- Test playbooks, program ideas and track results based on defined customer goals
- Develop an extensive working knowledge of GoLinks’ products, services, and best practices. Be the trusted partner and expert for customers at scale on use-case and product functionality
- Successfully identify barriers to renewal and, at times, negotiate pricing details and help expand accounts when opportunities arise
- Advocate for the customer; provide updates to internal cross-functional partners (Product, Engineering, Marketing, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests
- Identify key changes in customers’ business which impacts the delivery of GoLinks’ products and services
- Ensure customers are maximizing Company’s technology solutions and service offerings to maximize their own effectiveness and productivity; help customers understand gaps and the benefit of engaging fee-based resources to help further their businesses
Our take
These days, collaboration in the workplace is key to efficient company processes, with sharing links being an important part of workflows. However, lengthy, unreadable URLs are difficult to scan-search and take up space in applications. GoLinks transforms large URLs into human-readable go links that are more easily managed in emails and chats, whilst still working directly in browsers.
Traditionally, links have been shared in the form of URLs, with titles sometimes attached to identify the destination. The quickest way to access much-used links has been to bookmark them, but staff can quickly rack up files upon files of bookmarks which become as slow to search through as the original place the links were posted. By making links much shorter, and into plain words, GoLinks makes it possible for staff to simply recall them, granting quick access without skimming documents or bookmarks. GoLinks is not the only link-shortening product available, with an array of alternatives – some of which can be easier to employ – but the company stands out as delivering a quicker return on investment and being overall more affordable.
GoLinks has been repeatedly recognized in G2 Reports as a leading software in its category. Funds raised by the company have been cited to go towards investing in the product, distribution, and hiring.
Steph
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2022
$27m
SERIES A
Mar 2019
$0.2m
SEED
Total funding: $27.2m
Company benefits
- Top-tier healthcare and FSA: Best-in-class medical, dental, and vision plans for you and your loved ones.
- 4-Day workweek: Four-day workweeks to support your physical and mental health and well-being.
- Life, AD&D, STD and LTD: Additional employer-paid benefits and supplementary options for your peace of mind.
- EAP and wellness stipend: Employee Assistance Programs and monthly stipend for your physical and mental health.
- 401K retirement plan: Tax-advantaged savings plan for your future.
- Remote work stipend: New hire and monthly home office stipend to help you cultivate a better work environment.
- Company-paid holidays: 18 paid company holidays a year to celebrate you and the important occasions in your life.
- Unlimited PTO: Unplug, reset, and recharge for your health and leisure... it’s important, so we encourage it.
- Company offsites: All-expenses paid company offsites and adventures for all team members to connect.
- Free lunches: Regular free lunch on us during company-wide meetings and virtual events.
- Flexible schedule: We trust and support our employees to do their best work by giving them the freedom to manage their own work and personal time.
- Work anywhere: Work from a coffee shop, beach, mountain, or anywhere in between.
Company HQ
Blackford, San Jose, CA
Leadership
Jorge Zamora
(Founder)Previously Engineering Manager at Yahoo. Founding Team Member of hell0world.org. Founder and former CTO of VidSocially and of Amigoster.
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