Client Success Technical Specialist, Fever
Event discovery & booking platform
Job no longer available
Event discovery & booking platform
1001+ employees
Job no longer available
1001+ employees
Company mission
Fever's mission is to democratize access to culture and entertainment.
Role
Who you are
- Experience in customer support, ideally in a SaaS environment
- Confident troubleshooting technical issues with a hands-on mindset
- Fluent in English and French (written and spoken) / Spanish is a plus
- Tech-savvy, detail-oriented, and focused on client experience
- Comfortable working cross-functionally with internal teams
- Valid driver’s license for occasional on-site support
- Bonus: knowledge of networks, ticketing platforms, or event tech
What the job involves
- We are looking for a B2B SaaS Client Success Technical Manager to join our Business department, reporting directly to our COO
- You will take ownership of a portfolio of client accounts, guiding them through every stage of their journey with Onebox
- Beyond building strong, long-term relationships and ensuring clients gain maximum value from our platform, you will also act as their first point of contact for technical requests and platform troubleshooting
- This hybrid role blends account management with a technical mindset: you will train and support clients during onboarding, provide hands-on assistance with configuration and incidents, and work closely with Sales, Product, and Tech teams to ensure a fast, effective, and proactive response at every step
- Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
- Manage daily client requests, from incident resolution to platform configuration and data exports
- Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
- Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
- Support on-site operations during live events when needed
- Play a key role in driving customer satisfaction and identifying opportunities for improvement
Our take
The creators of a single place to browse the events happening in your city, Fever has rapidly grown to operate in over 100 cities. From educational talks to bottomless brunches, Fever streamlines your experience finding and booking leisure activities.
What has set Fever apart from its major competitors in the events booking space, such as major player Eventbrite, is its use of data. Its data-driven approach allows it to recommend the events that users will be most interested in. It has also allowed it to analyse consumer data to host its own Fever Originals events, much like Netflix uses data to produce Netflix Originals customised to consumer demands.
The company claims it can identify the characteristics of a successful event, mitigating the risk for event promoters and brands involved in its Fever Originals events. With multiple funding rounds under its belt, Fever is well placed to grow with the experience and expertise that comes from top industry investors and is investing in new and innovative global entertainment content opportunities whilst continuing expansion into new markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
Jun 2025
$100m
LATE VC
Jan 2023
$110m
LATE VC
Total funding: $540.3m
Company benefits
- The potential to earn a significant bonus for top performance
- Stock options
- 40% discount on all Fever events and experiences
- Remote friendly
Company HQ
SoHo, New York, NY
Leadership
Pep Gomez
(Board Member)Investor in multiple start-ups. More recently founded Reby, an on-demand electric scooter rental app. Formerly Fever's CEO.
Francisco Hein
(CMO)Previously Head of User Acquisition & Expansion at happn, a dating app. Forbes 30 under 30 in 2019.
Studied Mechanical Engineering at Massachusetts Institute of Technology before a brief period at McKinsey. Forbes 30 under 30 in 2019.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 1 more job at Fever