Director of Product Design, Pie Insurance
$175-220k
+Equity
More information about location
Small business insurance
Job no longer available
Small business insurance
201-500 employees
Job no longer available
$175-220k
+Equity
More information about location
201-500 employees
Company mission
To make insurance less expensive, simpler, and more transparent for small business owners.
Role
Who you are
- The role requires systematic thinking, deep empathy for user needs, and creativity to develop impactful product designs
- 10 years experience in overall professional experience working on complex business and/or technology problems
- 5+ years experience in Product Design, UX/UI, and/or User Research experience working in an agile software development lifecycle (SDLC) environment
- 3 years managing direct reports performing product design / research / UX related work
- Advanced communication (written, verbal and presentation) skills, to deliver complex information effectively and align people with the needs of the project/team
- Advanced problem solving skills, able to manage complex situations with multiple layers, and resolve to solution anticipating needs now and into the future
- Advanced understanding of continuous product discovery methodologies, including interviews, ethnographic research, job shadowing, passive feedback collection (e.g., surveys, product usage analytics), prototyping, etc
- Advanced awareness of workflow, and project tradeoffs to make decisions based on needs now and into the future
- Advanced leadership knowledge, and ability to build, develop and coach the team and manage the overall group/team workflow to successful deliverables/outcomes
- Demonstrated ability to influence strategic direction of major business initiatives and product development lifecycles
- Advanced understanding of modern software development tools, processes, and architecture patterns; knows how to strike a balance between usability needs and the back-end software solution complexity
- Demonstrated ability to manage multiple project deliverables, making decisions and understanding tradeoffs, and create processes for efficiency and effective product delivery for their team and broader cross-functional delivery coalitions
- Demonstrated mastery of synthesizing understanding of a given market in terms of key user segments and value sizing, jobs to be done, competitive offerings, and target opportunities for differentiated value creation
- High level skillset in program management tools, and project mapping
- High level technical skills and mastery of the industry to mitigate complicated issues and manage multiple complex deliverables simultaneously
- G-Suite Tools, Collaboration tools (slack is preferred), basic office machines, Atalassian SDLC suite (Jira, Confluence, etc.)
- Expert with modern product design tools such as Figma and Miro, as well as user ethnography and feedback tools and methods
- Must have access to reliable, high-speed internet if working remotely
What the job involves
- The Director of Product Design is responsible for managing the usability of all products and workflows, ensuring they are intuitive and user-friendly to achieve adoption and business impact
- They work through their team to create systems for continuous product research and user feedback, identify and validate high-value problem and solutions, and develop prototypes and high-fidelity designs for production software
- It is a highly collaborative role that involves influencing cross-functional peers across technology functions, building relationships with cross-functional commercial partners and executives, and managing a high-performing design team
- Continuous Research & Feedback Systems
- Organize systems for in-depth one-on-one interviews and distribute periodic surveys to gather qualitative and quantitative feedback
- Organize usability testing sessions and launch beta testing programs to involve users in early-stage product evaluation
- Implement feedback mechanisms within the product and leverage customer support interactions to capture real-time user feedback
- Systematize the analysis of usage data and user behavior to identify patterns and areas for product improvement
- Establish user feedback panels and maintain online forums to facilitate ongoing user input and discussion
- Solution Generation & Refinement
- Define standard processes to quickly create and iterate on design concepts using rapid prototyping and detailed wireframes
- Define guidelines for building interactive prototypes and high-fidelity mockups to visualize final designs and test usability
- Lead focused design sprints and collaborative workshops with cross-functional teams to brainstorm and co-create solutions
- Develop user journey and/or empathy maps to understand user interactions and inform design decisions across a broad set of users, workflows, and products
- Implement systems for A/B testing and scenario-based design approaches to tailor solutions to specific user contexts and determine the most effective designs
- People Management
- Attracting, recruiting and evaluating Product, Engineering, and Design talent as part of hiring panels
- Regular meetings with direct reports to provide coaching, feedback, and guidance (1x1s, development meetings, problem-solving sessions)
- Formal performance management processes including calibrations, written performance summaries, etc
- Influencing and Communication
- Building high-trust relationships with senior leaders across the business to serve as a trusted advisor and thought partner
- Evangelizing a compelling vision for continuous product discovery and solution refinement systems that educate and inspire buy-in across the organization
- Distilling complex information across multiple domains into a synthesized, well-supported structure that informs and makes the case for action
- Facilitating or leading large cross-functional meetings with stakeholders of any seniority level
Our take
Historically, it’s been extremely cumbersome to qualify, onboard and manage workers’ comp insurance, particularly for America’s small businesses which haven’t been prioritized by larger carriers. That’s left small businesses often stranded with expensive and low-quality coverage.
Pie Insurance is changing all that through its technology-first model. Using data and analytics to better comprehend risk and speed up the decision-making process, it reduces the time to make an underwriting decision to a few minutes. Facing only legacy competition in an industry ripe for disruption, Pie Insurance has enjoyed rapid growth and received significant investment funding from backers in the InsurTech space.
Having recently acquired a nationally licensed insurance company, Pie Insurance is now able to directly issue its own policies nationwide. Currently available in 38 states, it will be aiming to expand its operations into the remaining states and territories to provide insurance to small businesses across the entire USA.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2022
$315m
SERIES D
Mar 2021
$118m
SERIES C
Total funding: $620.3m
Company benefits
- Flexible work: Pie offers in-office, hybrid, and remote work options so you can create the work environment that's best for you
- Fully paid health care: Pie covers the health, vision, and dental premiums for full time employees and covers a percentage of premiums for spouses and children
- Equity and 401k: We think you should get a piece of the pie, so in addition to equity, Pie contributes to your retirement through a 401k
- Generous PTO: We want to make sure Pie-oneers have time to balance a rewarding work life and fulfilling personal life
- Parental leave: Pie knows your family is important, providing 100% compensation for the first three months of parental leave, as well as a generous return to work plan
- Caregiver leave: Pie offers caregiver leave so you have the time to dedicate to those who need your care
- HSA and Health FSA: Pie contributes $1,500 for individuals and $2,000 for family HSAs per year. Employees have the option to contribute to a Health FSA
- Dependent Care FSA: To help care for your dependents, Pie allows employees to set aside pre-tax dollars to be used for expenses like babysitters, daycare, summer camps, etc
- Pet insurance: Pie understands your pet is family and their care can be costly when they're not feeling well. The plans provide reimbursement for common needs like exams, vaccines, x-rays, prescriptions, and much more!
Company HQ
Union Station, Denver, CO
Leadership
John Swigart
(Co-Founder & CEO)Previously CMO for RapidFinance. Also worked as CMO for Esurance, starting off as VP of Finance in 2000.
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