Russian Player Support Advocate, Side
Video game development services
Job no longer available
Video game development services
1001+ employees
Job no longer available
1001+ employees
Company mission
To help studios bring their vision to life and make every gamer's experience as perfect as possible.
Role
Who you are
- Fluency in the language you are applying for & English, particularly reading & writing
- Excellent attention to detail, strong communication skills, and knowledge of Computers
- Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
- A logical, methodical approach with good analytical and problem-solving skills
- Excellent observation and attention to detail skills with patience, perseverance, and good concentration
- Experience in playing consoles and or PC gaming advantageous
- Be comfortable discussing technical faults/issues relating to game consoles/PCs
- Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support
- Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time
- All candidates should possess a desire to help, support and provide the best customer experience possible
- An internet speed minimum of 10 Mb/s download internationally
- A minimum of 4 GB RAM memory
- Your computer should run at least a 64-bit version of Windows 8 or newer or a recently released version of macOS
- An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old
- A screen with at least a 1080p Full HD display. External monitors are acceptable
- A (smart)phone usable for two-factor authentication that runs at least:
- Android 4.4 or newer
- Apple iOS 10.0 or newer
- Your own Webcam, Headset and Laptop/PC
- Your own separate and private working area with comfortable table & chair
What the job involves
- Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism
- Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
- Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example)
- You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers
- Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality
- Working with your colleagues across the wider global customer community to identify any trends in any customer queries
- Although you may be working anywhere in the World, all candidates will work UK hours and shift patterns
Our take
Video game development is a complex process that requires teams of artists, programmers, testers, voice actors, and other specialists to allow the game to launch successfully. However, sourcing and hiring such specialists and coordinating teams can be a time-consuming task, particularly for cross-platform and multilingual games.
Side (previously PTW) provides cross-platform video game development services for publishers, focused on offering end-to-end services from art production and game development to localisation and data collection. The company differentiates itself from similar agencies by focusing heavily on localisation, ensuring that every game has been designed to meet QA for localised standards such as slang, culture, holidays, taboos, food, and more.
Whilst Side certainly faces competition from other video game development agencies and freelance service providers, its experience working on high-profile titles like Star Wars Outlaws and Silent Hill 2 sets it apart. This impressive portfolio puts Side in a position for future success, as it has clearly demonstrated its ability to contribute to the development of major games that meet the expectations of players around the globe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company HQ
London, UK
Leadership
Deborah Kirkham
(CEO)During their tenure, Side has expanded to over 3,500 employees, achieved double-digit profit growth, and consistently delivered year-over-year success.
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