Customer Support Representative, Coinflip

Salary not provided

Base Hourly Range: $18.00-$21.00/hr USD + Performance based bonuses

Confluence

Entry and Junior level

Chicago

Remote from US

Bitcoin ATM network

Be an early applicant

Bitcoin ATM network

201-500 employees

FintechB2CCryptocurrencyFinancial ServicesBlockchain

Be an early applicant

Salary not provided

Base Hourly Range: $18.00-$21.00/hr USD + Performance based bonuses

Confluence

Entry and Junior level

Chicago

Remote from US

201-500 employees

FintechB2CCryptocurrencyFinancial ServicesBlockchain

Company mission

To empower those left out by traditional banking systems to achieve financial freedom by providing quick, easy, and secure access to the benefits of cryptocurrency.

Job

Company

Role

Who you are

Affinity for helping others and nurturing relationships
Customer advocacy
Empathy
Troubleshooting and issue resolution
Problem solving
Keen attention to detail
Willingness to work a flexible schedule, as this position requires weekend and overnight hours
Foundation in cryptocurrency knowledge
Phone skills

Desirable

Willing to work a flexible schedule
Bilingual Spanish/English)
Basic knowledge of cryptocurrency and blockchains
General passion and knowledge of fintech and crypto

What the job involves

We’re seeking a Customer Support Agent responsible for supporting our ATM customers by registering users, increasing buy limits, helping customers complete transactions at our ATMs, answering questions regarding cryptocurrency, initiating compliance investigations, and addressing technical issues with the terminals themselves
Supporting our ATM customer base via phone and chat
Registering new users
Validating customers who want to increase buy limits
Handling any functional questions regarding the usage of our terminals
Answering customer crypto questions
Completing all expected training to continue to grow and validate their abilities
Adhering to all performance expectations documented in the Customer Support Confluence page
Other duties as assigned

Our take

Believing in the benefits of briging cryptocurrency to a broader audience, CoinFlip has been providing a network of Bitcoin ATMs since 2015, with over 4,000 now located across the US and Canada.

Since its inception the company has stood out among competitors with its low fees, up to 30% lower than its larger rivals General Bytes and Genesis Coin. However, the company's vision reaches beyond just providing kiosks, with the recent introduction of Olliv, a self-custodial wallet aimed at simplifying crypto and allowing easy onboarding into the crypto economy.

The importance of this step for CoinFlip's mission cannot be understated - by giving new users the tools needed to engage with crypto it also increases adoption and therefore the need for real world withdrawals of cryptocurrency through its ATM network. Going forward CoinFlip's two-pronged approach here may well see it leap over the competition and forge a commanding lead in its market.

Steph

Company Specialist at Welcome to the Jungle

Insights

32% employee growth in 12 months

Glassdoor (3.2)

Trustpilot (3.9)

Company

Company benefits

Medical, Vision & Dental
401(k) matching after 3 months
Daily meals & fully stocked kitchen
Company outings
Employee referral program
Casual attire
Unlimited PTO & paid holidays
Flexible work hours & work-from-home options
Reimbursed onsight gym membership with group classes
Wellness programs & Headspace membership
Parental leave

Company HQ

West Loop Gate, Chicago, IL

Leadership

Ben Weiss

(CEO)

Graduated from Vanderbilt University with a Bachelor's Degree in Economics. Co-founded CoinFlip in 2015 and served as the COO for 5 years before becoming the CEO in 2021.

Daniel Polotsky

(Chairman of the Board)

Graduated from Northwestern University with a B.A. in Economics, Russian Language and Literature, and Business Institutions. Previously worked as a Campus Brand Representative at Uber and as a Global Treasury Operations Analyst at Citadel.

Kris Dayrit

(Director)

Previously served as the CMO of CoinFlip before becoming the President and Director.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 13 more jobs at Coinflip