Senior Operations Analyst, Salesforce
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- You are detail-oriented and feel fulfilled when helping leaders run their business!
- We’re looking for highly passionate candidates who have relentless curiosity, a startup mentality, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively
- 2+ years of professional experience, ideally in Sales strategy/business operations roles
- Experience with forecasting, business analysis, and data visualization
- Strong business acumen and stakeholder management
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Excellent presentation and executive engagement skills
- Outstanding written and verbal communication skills, with the ability to craft compelling stories
- Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
- Ability to translate complex information into easily consumable insights
- Working knowledge of Salesforce
- Intermediate or better mastery of Snowflake/SQL and Excel/G-sheets
- Beginner or better mastery of Tableau
- Flexible schedule, the ability to work with our global Renewals teams in different time zones
What the job involves
- A blend of strategy and operational execution, the Strategy & Operations Sr Analyst partners with Renewals Leadership as a trusted advisor, focused on executing the retention forecasting motion
- This role requires deep alignment with multiple levels of the Renewals hierarchy, as well as cross-functional alignment with Sales and Customer Success organizations
- This role supports the weekly forecasting process and is responsible for managing content related to the forecast
- This person leverages insights to increase accuracy and efficiency in the retention forecast across the North American operating units
- This is an individual contributor role reporting to the Director, Renewals Strategy & Operations
- Support the weekly OU forecast process across Renewals
- Drive forecast excellence by coordinating prep for weekly OU forecast calls
- Partner with the Analytics team and perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, participation, propensity to buy, white space, likelihood to churn, etc.) to drive forecast accuracy or improve forecast recommendations
- Evaluate ongoing OU business performance against Targets
- Create executive-level presentations for both local and global leadership reviews
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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