Senior Security Support Analyst, Fastly
More information about location
2-3 days a week in office
Edge cloud platform
Open for applications
Edge cloud platform
1001+ employees
Open for applications
More information about location
2-3 days a week in office
1001+ employees
Company mission
To build a better internet — a safe place where good can thrive.
Role
Who you are
- Strong interest in infosec and application security
- Working knowledge of core internet technologies like DNS, HTTP & TLS
- An understanding of the OSI model and able to explain potential exploit methods at each layer
- Software development knowledge in Go, Rust or Python
- Kubernetes or other orchestration platform experience
- Experience using Terraform or supporting a Terraform Provider
- Unix/Linux system administration
- Analysis with log visualization tools (Grafana, Prometheus, Looker, Splunk, Elastic/ELK, or others)
- Web/ Application server technologies and frameworks
- Cloud ecosystem knowledge & experience
- Experience troubleshooting WAF products
- Fluent spoken & written English required, adapting content for different audiences
- Experience interfacing with clients to address concerns or escalations; track and drive to close any issues that impact the service and its value to clients
- Proven ability to deliver exceptional customer experiences
What the job involves
- Leveraging our growing security product suite, the Senior Web Application Security Support contributes real world security insights to Fastly and our customers as we address Internet-scale threats
- In addition, this role provides the opportunity to help mentor the base analysts across the team’s responsibilities
- As Senior Web Application Security Support you will be an escalation point for our SOC analysts in our objective of being responsible for supporting Fastly security products, monitoring and analyzing customer activity, like identifying account-takeover, bot attacks , DDoS attacks and other malicious web traffic
- The focus will be around attacks at the application layer
- You will have the opportunity to work on some of the world’s most scalable distributed systems that handle around 10 million requests per second, as well as the world-class engineers who developed these systems
- Provide an outstanding response to customer security issues and support
- Provide an excellent customer experience
- Analyze web traffic and identify suspicious activity
- Triaging and responding to incoming tickets and proactively detected alerts
- Write, contribute to, and review security reports
- Manage security configurations for our customers
- New alert creations
- New attack mitigations
- Modification of existing controls
- Respond to tickets and alerts in accordance with established Service Level Agreements (SLAs)Contribute to the processes and policies that scale our organization as we grow
- Assist with the maintenance of existing runbooks
Salary benchmarks
Our take
Internet users around the world have come to expect personalized, real-time digital experiences, but delivering these quickly and securely, while maintaining quality, can be a difficult task for businesses.
Fastly enables the companies to deliver fast, secure, and scalable online experiences. Its edge cloud platform moves data and applications closer to end-users — improving the user experience, putting the power back in developers’ hands, and enabling clients to focus on growing their businesses.
The company has helped several high-profile businesses, including Reddit, Pinterest, Stripe, Epic Games, and more. Its offering is well-regarded in the space, demonstrated by it being named a 2022 Gartner® Peer Insights™ Customers’ Choice for Global CDN, as well as a Leader in The Forrester Wave™: Edge Development Platforms, Q4 2023 report.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2019
$40m
SERIES F
Jul 2018
$40m
SERIES F
Total funding: $259m
Company benefits
- Competitive PTO Policies
- Remote or Hybrid Work
- Generous time off for parental leave
- Full medical, dental, and vision coverage
- Short- and long-term disability insurance
- Mental health resources
- 401(k)/retirement plans
- Employee stock purchasing plans (ESPP)
- Reimbursements for learning and development programs
Company values
- We have a curious spirit
- We focus on our customer
- We are trustworthy
- We act with passion
- We operate with integrity
- We are competitive
- We embrace transparency
- We are good people
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Artur Bergman
(Chief Architect and Executive Chairperson)Served as the company's CEO until changing roles in 2020. Previously served as CTO at Wikia, and was a Board Member at OpenID Foundation
People progressing
Joined as Sales Engineer (Media and Entertainment). Was promoted to Senior Sales Engineer (EMEA) after 2 years, then promoted again to Senior Principal Sales Engineer.
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