Senior Cloud Systems Engineer, Alida *archived as scraper doesn't work, no user*
Customer experience management & insights
Job no longer available
Customer experience management & insights
201-500 employees
Job no longer available
201-500 employees
Company mission
To help companies make decisions with their customers, not for them.
Role
Who you are
- Experience with Docker containers, specifically Kubernetes, AWS EKS and ECS
- Experience with cloud hosting, specifically Amazon Web Services (EC2, S3, ELB, CloudFront, etc.)
- Experience with Infrastructure-as-code like Terraform or Cloudformation
- Experience in multi-site, heterogeneous, large-scale enterprise or SaaS infrastructure
- Excellent working knowledge of TCP/IP and network topology design, implementation and troubleshooting
- Experience with Microsoft Windows and Linux Attention to details and high standard for quality
- Enthusiasm for modern technology, specifically Kubernetes
- Strong scripting skills (bash, ruby, powershell, etc)
- Ability to diagnose and resolve complex problems
- Excellent interpersonal verbal and written communication skills
- Experience writing documentation of systems, policies and procedures
- Demonstrate a high degree of integrity and trust along with the ability to work independently
Desirable
- Experience managing database or data warehouse infrastructure
- Experience with configuration management in a cross platform environment; using Chef, Puppet or Ansible to manage and deploy applications to both Windows and Linux devices
- Advocated for and helped drive a modern technology stack
- Helped train and mentored technical staff
- AWS Professional level certifications
- Bachelor of Computer Science/Engineering Degree or equivalent
What the job involves
- Act as technical lead in designing, implementing and documentation for EKS platform
- Collaborate and drive continuous improvement with cross-functional teams on the development and evolution of technical and architectural roadmaps
- Designing, implementing and deploying core platform infrastructure and services across all environments
- Manage incidents as they occur and perform root cause analysis
- Write quality, clean and maintainable code in Terraform and Chef
- Providing day-to-day operational support of all infrastructure system
- Supporting 24/7 production systems, including being part of an on-call rotation
- Maintaining system patches/upgrades to ensure for high availability, reliability and improved performance
- Maintain documentation related to infrastructure design and implementation
- Manage the configuration and review of infrastructure logging, alerting and monitoring
- Identify opportunities for automating tasks
- Educate technical staff on containerization best practices
Our take
Alida is a 2020 rebrand of long-standing customer experience management (CXM) and insights company Vision Critical. The company has been around since 2000, and actually created the first CXM platform.
Given its powerful position at the head of the market, Alida is able to roll out new features every few months while striking up astute business partnerships around the world. It has developed a stellar reputation and grown immensely since then, with major customers such as NASCAR, Discovery, Toyota, Adobe, Twitter, Red Bull and Twitch.
The global customer experience management market is already worth over US$11 billion, and it’s expected to triple in size over the next decade as the current tech boom produces more means of customer insight than ever. Alida is taking advantage of this through yet another period of aggressive innovation and long-term growth, bolstered by substantial funding in November 2022.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2021
$2.2m
SERIES D
Oct 2021
$14.5m
SERIES D
Total funding: $59.2m
Company benefits
- 4 day work week pilot (Summer 2022)
- Flexible benefits plans for you and your family (medical, dental, vision etc)
- 3 life days - Anniversary day & two life days
- Flexibility for hybrid working
- Buddy program for new hires
- Extensive paid vacation
Company HQ
Upper Jarvis, Toronto, ON
Leadership
Ross Wainwright
(CEO)Was CEO of the Americas region for global networking& services provider Dimension Data/NTT. Prior to that, spent over 15 years with SAP as Chief Customer Officer and Global Head of Financial Services.
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