Account Manager, Bluesight
$60-80k
Medical intelligence automation vendor
Job no longer available
Medical intelligence automation vendor
101-200 employees
Job no longer available
$60-80k
101-200 employees
Company mission
To simplify the top complexities of hospital pharmacies.
Role
Who you are
- 3+ years Account Executive, SaaS business sales experience (within healthcare preferred)
- Bachelor’s degree or equivalent work experience
- Demonstrated ability to communicate and present credibly through email and phone with various stakeholders both internally and externally
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening and presentation skills
- Proven ability to manage difficult situations effectively and professionally
- The ability to empathize with customer and to translate their concerns/desires calmly and competently to others
- Strong verbal and written communications skills
- Fluency with MS Office Suite
- Salesforce.com experience, preferred
- ChurnZero (or other CSM Technology) experience, preferred
- Ability to travel up to 25% of the time (travel is limited to US and Canada)
What the job involves
- Operate as the lead point of contact, relationship manager, and trusted advisor for all matters specific to their customers
- Manage Integrated Delivery Network (IDNs) Customers, with a goal to penetrate these contracts through business expansion and qualified lead generation
- Communicate scope of work for customer requests and manage consultative requests for software support and training
- Maintain, renew, and grow current customer revenue through identifying business expansion opportunities, generating leads, and managing renewals
- Meet / exceed quota goals set for renewals, retention, up-sell/business expansion, and lead generation for cross sell quotas
- Proactively analyze gaps between current state and optimal state and drive increased usage of the product to maximize the customer value
- Be knowledgeable in entire product suite/all lines of business, so can speak to customers about solutions, best practices, other customer successes, and guide them so the right person/team to support them as needed for specific requests
- Lead Business Reviews with key customer accounts, prioritizing and developing the ideal cadence based on customers needs and upsell/cross sell opportunity
- Identify customer expectations, values, and desired outcomes at each of the different levels/roles within the healthcare organization and communicate this information to internal teams to ensure the scope of work is being effectively delivered to customer to manage expectations
- Evaluate all customer requests and triage to appropriate internal team(s)
- Assist with high severity requests or issue escalations as needed, working together with Continuous Improvement Team
- Communicate client needs to internal groups (Finance, Product/Engineering & Customer Success, Others) and provide guidance and resources to customers that support their value-oriented process improvement projects
- Identify and build relationships with hospital/departmental leadership and executives, deepening our footprint withing the health system political map
- Acquire and maintain customer references
- Monitor and respond to NPS survey feedback and Customer Health scores
Our take
Bluesight (formerly Kit Check) is a software provider offering automated hospital pharmacy kit processing solutions to healthcare institutions. Bluesight's solution is improving medication safety by optimising its management process, which in turn reduces risks, improves efficiency, and brings cost savings to hospitals and pharmacies.
To date, Bluesight's Medication Intelligence™ solutions have been adopted by over 1,000 hospitals in the US and Canada and are directly responsible for reducing replenishment processing times by over 90% while improving pharmacy kit accuracy and safety.
Leading the way for automated hospital pharmacy kit processing, Bluesight is dedicated to driving innovative medication safety solutions for healthcare institutions and patients alike. As demand for its solutions continues to grow and on the back of impressive funding rounds, the company looks to keep up and remain at the forefront of automated pharmacy processing technology.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jun 2016
$15m
SERIES C
Jan 2015
$12m
SERIES B
Total funding: $37.5m
Company benefits
- Unlimited Vacation
- Fully Remote
- Comprehensive Insurance
- Home Office Stipend
- Monthly Health & Wellness Stipend
- Short & Long Term Disability Coverage
- 401K Program (via Vanguard) with up to 4% company match
- Paid Parental Leave
- Investing Into Your Career Growth
- Local Meetup, Team & Company Retreats
Company HQ
Eisenhower East, Alexandria, VA
Leadership
Kevin MacDonald
(Co-Founder & CEO)Previously the Vice President of ODIN Technologies, as well as the Lead RFID Architect at Sun Microsystems.
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