Customer Success Team Lead, Buildots
Canada
CA$140-170k
+ Performance-based bonus paid semi-annually, targeting up to 16% of base salary based on individual and portfolio outcomes + Equity
More information about location
AI-powered construction management
Be an early applicant
AI-powered construction management
201-500 employees
Be an early applicant
CA$140-170k
+ Performance-based bonus paid semi-annually, targeting up to 16% of base salary based on individual and portfolio outcomes + Equity
More information about location
201-500 employees
Company mission
To enable the construction industry to change for the better, by introducing technology that is easy to use and produces measurable benefits.
Role
Who you are
- Experience in a B2B customer-facing role in the construction industry is required (4+ years preferred)
- Experience managing a Customer Success or similar client-facing team, including hiring and formal performance management (3+ years preferred). Internal candidates without formal management tenure will be evaluated on demonstrated leadership, ownership, and coaching ability
- Willingness to travel (around 30%)
- Strategic & entrepreneurial mindset — you create and refine playbooks rather than just follow them, and you're comfortable building processes in a fast-scaling environment
- Strong operational and analytical skills, with a proactive approach to improvement and comfort using data to guide team-level decisions
- Cross-functional leadership — experience partnering effectively with Sales, Marketing, Product, and Engineering to align customer needs with business objectives
- Exceptional written and verbal communication skills, including the ability to lead sensitive or difficult conversations with direct reports
- Proficiency with CS platforms and Salesforce
- Experience in a SaaS environment is a strong plus
What the job involves
- At Buildots, Customer Success Managers are at the heart of our mission: ensuring project teams extract maximum value from our platform, embed it into their workflows, and become advocates who help drive account expansion. The Customer Success team also plays a pivotal role in Marketing (case studies, ROI storytelling) and Product (field feedback that shapes the roadmap)
- We're looking for an experienced, people-first Customer Success Team Lead to manage a team of CSMs supporting our Standard Projects portfolio across North America. You'll be responsible for the onboarding, adoption, and ongoing success of a growing portfolio of customers, while formally leading, developing, and managing the performance of your team. This is a cross-functional leadership role that works closely with Product, Marketing, and Sales to ensure customer impact translates into broader business success
- This role carries partial people-management responsibilities: hiring, coaching, and formal performance management for your team, delivered through Buildots’ annual performance review process, supported by structured check-ins twice a year
- Lead, coach, and develop a team of Customer Success Managers (typically 8–10) supporting the Standard Projects portfolio in North America
- Own formal performance management (minus compensation) for your team: lead annual performance reviews covering both results (MBO/KPI attainment) and behaviors, supported by structured check-ins bi-annually
- Define and track team and individual KPIs to ensure alignment with business goals
- Own hiring decisions for CSM roles on your team, in partnership with the Director
- Assign and reassign accounts within your team to balance portfolio health and workload
- Oversee customer onboarding, adoption, and success across your team's portfolio of Standard Projects accounts
- Own portfolio health across the team's book of business — proactively identify risk and manage escalations, intervening directly on at-risk accounts
- Build and maintain the Customer Success playbooks your team uses day to day
- Drive the creation of value stories and case studies; review and quality-control your team's output before it reaches leadership or Sales
- Represent your team's interests in cross-functional planning with Sales, Product, Delivery, and Marketing, and ensure the feedback loop back to Product is clear and consistent
- Communicate change to your team directly during process or product rollouts, managing change fatigue and surfacing concerns upward
- Use portfolio-wide data to identify team-level trends and coach individual CSMs on where to focus
- Contribute team-level input into regional Customer Success strategy and goals
- Serve as the customer-facing escalation point for your portfolio. Take direct ownership of accounts/projects in “red” and high-severity issues
- Build and maintain executive relationships across your portfolio. Meet customer executives directly, as needed, for success alignment
- Coach CSMs on executive communication and difficult conversations
Our take
Despite accounting for 13% of the world’s GDP, construction productivity continues to lag, only growing 1% in the past two decades. A large part of that story seems to be the disconnect between managers and on-site workers.
Buildots is attempting to tackle this element of construction management with a unique blend of artificial intelligence and hardware. For example, one of the startup’s flagship products image processing software from a fleet of hardhat-mounted 360-degree cameras.
The company had a very successful 2024, having raised substantial funding and launching its AI-driven Delay Forecast feature. These are big moves for the company and position it well for a future of continued success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2025
$45m
SERIES D
Jul 2024
$15m
LATE VC
Total funding: $166.3m
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Leadership
Aviv Leibovici
(Co-Founder & CPO)Previously a Product Manager in the IDF. MS in Computer Science from the Reichman University.
Roy Danon
(Co-Founder & CEO)Previously an R&D Group Manager for the Government of Israel. M.SC. in Electrical and Electronics Engineering from Tel Aviv University.
Yakir Sudry
(Co-Founder & CTO)Previously an R&D Group Leader in the Israeli Defence Force.
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