Sales & Customer Support Associate, Vonwood
€27.6-32.4k
€2,300 - €2,700 per month
Digital marketplace for professional timber
Open for applications
Digital marketplace for professional timber
1-20 employees
Open for applications
€27.6-32.4k
€2,300 - €2,700 per month
1-20 employees
Company mission
To help make the construction industry more sustainable and efficient
Role
Who you are
- We are looking for ambitious self-starters who are excited to make an impact and take us to the next level
- A sales minded and commercially driven personality
- A bachelor's degree
- A desire to take ownership of your work
- A built-in passion for client satisfaction
- The ability to adequately and creatively solve problems
- World-class communication skills
- Fluent level Dutch and English, additional languages are considered an asset
- Eagerness to learn and improve
- Affinity with a fast-paced startup environment
- Meticulous administration skills
- Attention to detail and the ability to manage multiple tasks effectively
- An intrinsic interest in (learning about) the wood industry
Desirable
- Experience with CRM systems such as Freshdesk and Pipedrive
- Previous experience in B2B sales and/or customer support
What the job involves
- Working at VonWood as a Sales & Customer Support Associate is all about understanding the needs and goals of your clients like no one else, and ensuring a smooth customer lifecycle at VonWood
- With your responsibility to provide excellent customer service and sales support to both existing and potential customers, you will play a key position in our organisation
- You will play a vital role in ensuring customer satisfaction, building strong relationships and driving revenue growth
- Collaborate with the sales team to generate leads and close deals
- Perform product demonstrations and provide training sessions for your customers
- Process orders and coordinate deliveries
- Support in the preparation of sales materials and customer lists
- Collaborate with internal teams for a seamless customer experience and create and maintain long-term, trusting relationships with our customers and partners
- Support your clients in proper usage of the platform by providing customer service, answering questions and resolving complaints
- Track and maintain a good overview of all relevant customer data and follow up on this
- Oversee and support financial administration
Our take
The timber industry has been part of European construction for centuries and is one of the most future-proof materials available. While the timber industry might be a veteran in its space, it has begun to fall behind due to fragments in the industry that allow little room for understanding when it comes to timber's origin, quality, and working conditions. As a result, many buyers have little control over their supply, so they produce based on estimates which often results in a surplus or shortage of stock.
Looking to change this is VonWood, an Amsterdam-based timber trading platform that is bringing timber buyers and sellers together without intermediaries. By directly connecting sawmills and construction companies, VonWood is developing an online platform that is both transparent and cheaper for both parties.
While the company was only founded in 2022, it has already accumulated the backing of several investment organisations and plans to utilise the capital it has gained to grow the company and develop its platform further. Already, VonWood has turned the timber market upside down and it has a promising future as a significant contributor to making the trade of wood more sustainable and transparent.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jan 2023
$2.9m
SEED
Total funding: $2.9m
Company benefits
- Unlimited vacation time
- Flexmode
- Home office reimbursement
- YourCampus - budget
- Museum Card
- Laptop
Company values
- Reliability: We are proponents of an honest timber trade. The highest quality timber combined with 100% transparency. We have created a place where you have insight into the cost of timber. We personally inspect and verify every sawmill. We have compiled a reliable group of quality sawmills and the most ambitious contractors on the planet.
- Convenience: We want to make sure you can focus on what you do best. Sawmills or contractors: we are always ready to help. In just a few clicks you can buy or sell volumes of timber. We keep you up to date before, during and after the sales process by way of notifications, arrange your digital administrative records and organise every transport load.
- Sustainability: The raw materials our planet offers are precious. That is why we help sawmills produce more efficiently and contractors to buy in a more targeted fashion. We must protect our planet, we cannot just keep on cutting trees. That is why we plant 3 new tress for every completed order.
Company HQ
Jodenbuurt, Amsterdam, Netherlands
Leadership
David De Jong
(CEO)Serial Entrepreneur having founded multiple companies, including Jonggoud Online, Screen6, and YoungSons.
Minck Hermans
(COO)Previously co-founded the financial company, borofree. Also worked at ING in multiple roles, including Analyst and Associate roles.
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