Technical Support Engineer, TigerGraph
$70-110k
More information about location
Scalable graph analytics platform
Job no longer available
Scalable graph analytics platform
201-500 employees
Job no longer available
$70-110k
More information about location
201-500 employees
Company mission
To uncover meaningful, actionable, real-time insights from data.
Role
Who you are
- Bachelor's degree required. Equivalent years of experience may be substituted for degree requirement.
- At least 3+ years of experience in technical support or related work. (No service desk)
- Support/operations experience
- Oncall rotation, documentation creation, meeting/monitoring SLAs
- Big data/data ecosystem experience
- Technologies: Hadoop, MapReduce, Spark, Airflow, Beam, Kafka, Zookeeper
- Concepts: Data warehousing, data analytics, ETL
- Distributed systems experience
- Kubernetes, above listed big data technology
- Database experience
- Any familiarity or experience with databases, preferably distributed ones such as Hive, BigQuery, AWS KMS, Cassandra, BigTable
- Programming/scripting skills
- Bash, Go, Java, C++, Python preferred
- Terraform, Ansible
- Customer facing technical experience
- Any of support, consulting, tech writing, solutions architecture, anything where candidate is communicating technical info to customers
- Customer-focus mindset
- Strong problem-solving and troubleshooting skills
- Technical skills:
- Prior experience working with graph technology is a big plus
- Linux fundamentals knowledge (processes, filesystem, memory management, networking, configuration, security), network troubleshooting (ex. TCP/IP, load balancing), web troubleshooting (HTTP, SSL, REST APIs)
Desirable
- Familiar with HW/SW stacks for large-scale enterprise graph databases or NoSQL databases on-prem and/or on the cloud.
- Experience with LDAP, OAuth
- Experience with a Graph Database is a big plus
- Experience with SaaS solutions
- Understanding of how database systems work under the hood
What the job involves
- Responding to Customers' inquiries and providing in-depth technical and high-quality support via phone, email, or chat.
- Troubleshooting and resolving technical issues that span from the product itself to the Customer environment.
- Collaborate with other teams (core engineering and solution engineering) to diagnose and resolve complex customer issues.
- Partner with the Customer Success, Sales, and Product teams to drive business to success
- Participate in on-call rotation shift
- Educate customers on best practices for adopting and using TigerGraph
- Create and maintain public documentation, knowledge articles (internal and Customer facing), and FAQs. Keep improving product knowledge and keeping up with business trends.
Our take
TigerGraph specialises in graph databases, powerful databases that can connect multiple data points at once. Purpose-built to manage large amounts of highly connected data, it's flexible and easily scalable, and widely preferred over traditional relational databases.
TigerGraph's substantial funding has enabled its expansion, and it now supports Google Cloud Platform workloads. This has uniquely positioned TigerGraph as the only distributed graph database available as SaaS on all major cloud platforms. Additionally, TigerGraph now integrates connectors for Snowflake and Salesforce Tableau, further enhancing customer options. GraphStudio, a graphical user interface for TigerGraph DB, brings together all aspects of graph database analysis into one application specifically created for ease of use.
TigerGraph is currently the fastest graph database in the world, ahead of competitors such as Neo4j, ArangoDB and Redis, a position the business will no doubt be eager to maintain as it is a key differentiator.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-55% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$105m
SERIES C
Sep 2019
$32m
SERIES B
Total funding: $194.2m
Company benefits
- Putting money in your bank with competitive pay and attractive equity
- The best health, dental and vision insurance to keep you healthy
- Catered lunches and a well-stocked kitchen
- Take time off when you want and recharge your batteries
- Fun environment with team outings and a recreation lounge, including ping-pong and foosball
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Yu Xu
(Founder & CTO)Dr. Xu received their Ph.D in Computer Science and Engineering from the University of California San Diego. Prior to founding TigerGraph, Dr. Xu worked on Twitter’s data infrastructure for massive data analytics. Before that, they worked as Teradata’s Hadoop architect where they led the company’s big data initiatives.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 1 more job at TigerGraph