Outreach & Sales Representative, Cayaba Care
More information about location
Accessible maternal health care
Job no longer available
Accessible maternal health care
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To ensure families have access toa local and comprehensive networks of maternal support that improves maternal health outcomes and alleviates the stress and isolation of the maternal journey.
Role
Who you are
- 1-2 years of high volume cold calling, call center, customer service, social work, Sales Development Representative, or nonprofit outreach experience
- Experience meeting/exceeding sales/call quotas
- Experience in sales or managing client relationships
- Flexible, fast learner with a strong business sense
- Private and quiet home work environment without distractions
- Interest or experience in maternal healthcare is a plus!
- Bilingual (Spanish) is a plus!
- The ideal candidate will be a fast learner with a competitive spirit and a proven track record of meeting and exceeding target metrics
- You have excellent written/oral communication skills; are detail-oriented; and are metrics-driven
- You are comfortable with technology and with high-volume cold outbound calls and creative outreach approaches
- You are dependable and an independent self-starter who responds well to change and shifting priorities
- You have the ability to prioritize and multitask and have excellent follow up and follow through skills
- You’re flexible and willing to support other members of the team as needed
What the job involves
- Cayaba is seeking a full-time Outreach & Sales Representative to support the growth and vision of the company to achieve health equity for our communities through telephonic, written, and digital outreach to prospective new members
- The Outreach & Sales Representative will work collaboratively with the Member Engagement team to increase the number of monthly Cayaba Care member registrations
- The Outreach & Sales Representative leverages available data to inform outreach strategies
- Provide cold telephonic, written, and digital outreach for eligible members to explain Cayaba Care program
- Develop and execute on outreach plans focused on growing registration targets
- Respond to inbound referrals and requests for information about Cayaba Care via phone, text, and email
- Complete patient registration and creation of the medical record in the EMR and schedule new member Welcome Visits
- Work collaboratively with the Member Engagement team and cross-functional teams to increase the monthly number of Cayaba Care registrations
- Leverage available data with the support of the Data Team to learn more about potential members and to inform outreach strategy
- Work daily within the CRM to update leads, document patient interactions, collect data, organize information, and track tasks
- Use systems to verify eligibility of leads
- Other tasks and duties as needed to support cross functional teams when Outreach work volume is low
- How We Define Success:
- Provide a friendly, empathetic, mission-aligned experience for all prospective members while engaging and fostering trust quickly
- Meet engagement targets over the phone in order to reach and convert patients (outreach to 90% of new patient leads within one business day of assignment)
- Performance: Contribute to outreach team goal of registering (consenting) 25% of eligible leads within 30 days of assignment*
- Target to be evaluated monthly/quarterly and adjusted accordingly
- Attention to detail in managing the CRM
- Potential Schedule(Subject to Change):
- Mon-Thur 10am-6pm EST
- Fri: 10am-2pm EST
- 2 Saturdays per month 10am-2pm EST [8h/mo. weekends]
Our take
While the USA has an extremely advanced healthcare system, maternal mortality rates are the highest of all developed countries. Inequality in access to maternal healthcare means that mothers, particularly from Black, Indigenous and Hispanic communities, are two to three more times likely to die from pregnancy-related complications than white women.
Cayaba Care was founded in 2020 to help reverse this - by providing care for pregnant women in underserved communities at no or little cost. By providing a single point of contact for patients and carrying out regular in-home and virtual visits it aims to greatly increase health outcomes for people who are not currently being served by the US healthcare system.
The company has also raised significant funding, which will allow it to expand its service starting with New Jersey, with several other states in its sites. With this expansion will come hiring in health, sales and tech as it seeks to develop its technology to better reach underserved communities.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2026
$12m
EARLY VC
Mar 2024
$4.4m
EARLY VC
Total funding: $31.6m
Company HQ
West Parkside, Philadelphia, PA
Leadership
Adaeze Enekwechi
(CEO)Graduated from the University of Iowa with a PhD in Health Management and Policy. Previously a Chief Member at Chief, and Executive in Residence at The Health Management Academy, and an Advisor Evidation Health. Also spent nearly 6 years at The George Washington University as a Research Associate Professor of Health Policy and Management and nearly 2 years at the White House Office of Management and Budget as an Associate Director of Health Programs.
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