Associate Customer Success Manager, Okta
Bilingual English/French
Management platform securing resources from cloud to ground
Open for applications
Management platform securing resources from cloud to ground
1001+ employees
Open for applications
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 3+ years of customer facing experience in SaaS organization
- 3+ years of experience in a Customer Success Management role strongly preferred
- General knowledge of cloud architecture as well as SaaS, preferably technology services and/or identity management
- Knowledge of enterprise web technologies, security and state of the art infrastructures
- Agreeable and willing to be a hands-on contributor
- Excellent communication skills, including issue tracking, triaging and crisis management
- Understanding of Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk, and Service Excellence methodologies and processes
- Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow, Workday and Gainsight preferred
- Bachelor’s Degree Preferred or Equivalent Experience
- Must be able to communicate fluently with clients in French, including verbal and written form
- Available to travel up to 35%
What the job involves
- The Associate Customer Success Manager is responsible for complementing Okta’s innovations, standard methodologies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our Enterprise customers
- You will be responsible for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management
- You will perform routine health checks and assist with business value assessment to ensure our customers, the most return on investment from Okta
- The success of this role means higher customer happiness, retention and expansion of Okta business
- You will partner with Senior team members on larger accounts post implementation. Assisting with overall customer adoption responsibility and critical issue management role
- You develop a trusted advisor relationship with our customer partners and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value
- Partner with internal Okta partners to align account activities with the customer's business case and strategy
- You will prepare and educate customers on new features and releases
- Monitor and identify adoption and utilization trends, provider recommendations based on risk and business needs
- Conduct periodic customer health-checks. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
- Work with the sales team to properly sell and position Success Services
- You will be required to obtain Okta Professional and Admin certifications upon joining the organization
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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