Senior Revenue Cycle Operations Manager, Two Chairs
In-house therapy, tailored to you
Job no longer available
In-house therapy, tailored to you
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To make mental healthcare more personal, customized, and effective.
Role
Who you are
- At least 4 years experience in RCM; experience building or scaling an RCM function is a plus
- Knowledge of the healthcare revenue cycle’s practices, procedures, concepts, and component operations, including billing, collections, charge capture, contractual terms, third-party reimbursements, and cash management
- Strong business intuition and familiarity with financial concepts; billing and accounts receivable analysis/management experience a plus
- Strong written and verbal communication skills, with the ability to work effectively with cross-functional partners at all levels of the organization
- Highly adaptable and thrives in fast-paced environments; comfortable with the ambiguity and limited structure of a high-growth start-up
- Desire to build, create, and learn; the right candidate will have a growth mindset and a high level of intellectual curiosity
- Experience working with revenue cycle information systems or system implementation teams for complex projects, application development, and support
- Organizational and project management skills and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule
What the job involves
- You will analyze our revenue cycle procedures, track our revenue performance over time, and lead analysis to improve our processes and results
- You will also help to build and manage the team as the company continues to scale
- To ensure success as the Senior Revenue Cycle Manager, you should possess sound knowledge of quantitative data analysis and experience in an established RCM function
- An outstanding Revenue Cycle Manager will be someone whose expertise translates into informed business decisions that optimize revenue income
- Building an efficient, scalable RCM function at Two Chairs and managing the day-to-day RCM operations
- Oversee the RCM function at Two Chairs and help drive long-term decision making and operational execution for future growth
- You’ll initially manage one Revenue Cycle Analyst, with the opportunity to further build the team over time
- Developing the right set of KPIs to assess and monitor RCM health
- Establishing a regular cadence for ongoing RCM reporting
- Identifying opportunities for improvement and leading us to solutions or better outcomes
- Developing and implementing improved revenue cycle processes and procedures from intake to collections
- Building processes and systems that can support our rapid growth utilizing data and tech-enabled solutions where possible
- Identifying and leading the implementation of our RCM tech stack
- Optimizing the team’s work flows to ensure the most efficient execution and predictable strong results
- Partnering with finance, operations, and other cross-functional partners to improve performance and help inform business decisions
- Serve as the primary point of contact and the voice of RCM across the organization
- Work closely with other teams to enable holistic solutions to billing and collections challenges
- Impact and Success Indicators
- Where you’ll make an impact in the first 90 days:
- Develop a series of key performance indicators through which we can assess and manage progress in the RCM function
- Conduct a review of the existing processes and procedures for billing and collections to identify strengths, risks, and opportunities for improvement
- Improve data and reporting capabilities to provide better visibility into RCM performance
- Partner with the finance team to identify key RCM performance drivers and more accurately and efficiently forecast RCM and cash outcomes
- Where you’ll make an impact in the first year:
- Identify, plan, and implement a robust tech stack that can scale rapidly with our business
- Prepare for financial audits by ensuring procedural compliance in revenue reporting and collection
- Establish a regular cadence of RCM reporting and analysis to provide better visibility into billing and collections for key stakeholders
- Build a long-term plan for the RCM function at Two Chairs, including team growth and tech enablement, to support our 3+ year growth plans
Our take
Two Chairs is a digital therapy platform that matches clients with therapists based on their medical history, preferences and goals. Unlike many digital-only tools, the company operates a network of physical clinics in the San Francisco Bay Area where patients can receive in-person consultations.
It's part of a growing generation of mental health startups that are seeking to disrupt a costly and highly fragmented sector of the healthcare industry. Two Chairs is focusing on matching as a key differentiator, as it believes finding a good match is the best leading indicator of success in therapy.
A core challenge for Two Chairs will be growing its brick-and-mortar footprint. Growing a network of physical clinics will be capital-intensive and not as scalable as digital alternatives (the company faces competition from the likes of Basis, Wisdo, Aura, and more). But the company has enjoyed considerable success in funding rounds, and its 2024 investment will be used to hire more therapists, expand into new territories, and finesse its technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
71% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$50m
SERIES C
Aug 2019
$21m
SERIES B
Total funding: $78m
Company benefits
- Comprehensive medical, vision, and dental for you and your family
- 401(k) plan
- Long Term Disability
- Basic Life Insurance
- Flexible Spending Accounts, including a $500 company contribution each year for your health
- Commuter Benefits
- Ample PTO, including a week long company winter holiday closure
- Paid parental leave
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Katz
(CEO & Founder)Having spent 2 years at McKinsey, they worked for Palantir for a further 2 years. They left their Enterprise Lead role in April 2016 to found Two Chairs 2 months later.
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