Customer Success Manager, Bucketlist
12 Month Contract
CA$70-80k
Employee recognition & rewards software
Open for applications
Employee recognition & rewards software
21-100 employees
Open for applications
CA$70-80k
21-100 employees
Company mission
To build the best cultures in the world.
Role
Who you are
- Bachelor's degree in Business Administration or a related field (preferred)
- Experience as a Customer Success Manager for at least 3 years in SaaS environment
- Great communication skills, both written and verbal environments
- Tech-savvy and proficient with CRM software and customer success tools
- Highly organized with the ability to manage multiple priorities and workflows in a fast-paced environment with a high level of accuracy, attention to detail, and ability to meet deadlines
- Creative problem-solver with a growth mindset and a clear vision for expanding their book of business
- Comfortable navigating difficult customer conversations with professionalism and empathy
- Bilingual in either French or Spanish as a second language is an asset in this role
What the job involves
- This position is a 12-month maternity leave contract, with the possibility of extension based on organizational needs and performance
- As a Customer Success Manager (CSM), you will be responsible for building and maintaining strong relationships with our Bucketlist customers. Your primary goal will be to ensure customer satisfaction, drive adoption of our great product, and maximize customer retention and growth
- Act as primary customer contact within assigned Book-of-Business, fostering strong relationships and regular communication
- Collaborate with Sales, Support, Onboarding, and Product teams to ensure a seamless customer experience and resolve issues promptly
- Proactively engage customers with insights and strategic recommendations for optimizing Bucketlist platform usage
- Monitor customer health and engagement signals, identify upsell opportunities, and conduct regular check-ins and performance reviews
- Conduct Quarterly Business Reviews (QBRs) showcasing value delivered and areas for improvement; focus on achieving a world-class Net Promoter Score (NPS) and high account growth
- Handle escalations and difficult conversations with professionalism and a solutions-first mindset, ensuring prompt resolution and positive outcomes
- Act as the Voice of the Customer, gather and relay customer feedback to influence the product roadmap and enhancements
- Drive customer advocacy, referrals, and case studies; focus on improving customer loyalty and retention
- Stay current on industry trends and best practices in HR, Rewards & Recognition, and employee engagement to provide valuable insights to customers
- Collaborate with the Finance team to review renewal numbers, document upsell opportunities, and establish clear client retention goals and strategies
- Proactively identify creative ways to grow and expand the book of business
Our take
Employee rewards and recognition benefit platform Bucketlist allows companies to motivate their employees with customized rewards and experiences they actually want.
The company’s platform offers software solutions aimed at incentives, retention, and productivity, with its clients averaging a 31% reduction in voluntary turnover rates, a 25% increase in productivity, and a 2.5x increase in revenue. On top of this, Bucklist counts Applebee’s, FirstBank, Storeable, and other major companies among its clients.
The high-growth company is focused on driving future results by ramping up its sales teams, accelerating expansion, and furthering development. By providing a customizable solution that reimagines the employee reward and recognition space, Bucketlist is set to see continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Dec 2023
$2.3m
EARLY VC
Total funding: $2.3m
Company HQ
Grandview-Woodland, Vancouver, BC
Leadership
Jason Lindstrom
(Co-Founder & CEO)Also the co-founder of Advisor Websites as well as an EO Vancouver Member.
Bart Wisniowski
(Co-Founder)Also an EO Vancouver Member. Previously the co-founder of Advisor Websites.
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