Events Assistant Apprentice, Runway East
$20k
OTE
$18k
BASE
3-5 days a week in office
Fighting boring offices since 2014
Job no longer available
Fighting boring offices since 2014
21-100 employees
Job no longer available
$20k
OTE
$18k
BASE
3-5 days a week in office
21-100 employees
Company mission
At Runway East, we've been fighting boring offices since 2014. Our members get team bliss (all day, every day), space to scale and Big Desk Energy.
Role
Who you are
- Commercial - you understand that our members = our business, and you are focused on supporting their needs. You’re excited to build a customer-centric career
- Detail-oriented - you ensure that things are right the first time, and can spot issues and errors before they reach customers. You are meticulous and thrive on being highly organised
- Reactionary - you’re able to adapt your priorities based on company and member needs. When things don’t go to plan, you can adapt before customers even notice
- Drive - you’re a keen learner and like to spot opportunities for improvement. When you don’t know something you embrace the chance to grow and get better, and you’re not afraid to ask questions
- Resilience - you love to troubleshoot and solve problems with a positive, can-do attitude. You’re eager to take on new challenges
- Experience - This is an entry-level position, but any sort of administrative experience is welcome
What the job involves
- As a member of the Product team, you will play a pivotal role in delivering additional services beyond the standard Runway East experience
- You’ll drive events and meeting room revenue and ensure consistent and excellent service for meeting room and event bookings, for both our existing members and external parties
- Managing the events inbox, booking in events promptly and answering all customer queries, as well as maintaining a clear calendar of events across our sites
- Liaising with customers effectively in advance of their event or meeting room booking, whether that be over the phone, over email or in person
- Communicating with our community team to ensure that any catering, A/V, security or staff requirements are met in advance of the booking
- Events administration from handling invoices to reporting on KPIs and producing regular sales reports. You’ll log everything in the events CRM and follow up requests efficiently
- Marketing our events spaces as well as select meeting rooms across our website and 3rd party channels
- We’ll support you through a Level 3 Events Assistant apprenticeship, providing mentoring and study support. You’ll have 8 hours per week dedicated to studying for your qualification, built into the working day
- This role is a full-time, in-office position based at our London HQ
Salary benchmarks
Our take
Within the London tech startup scene, companies face ever-intensifying competition for talent, funding, space, and the other resources they depend on to sustain their growth.
Helping them secure these rare resources is coworking space Runway East. Spread over 10 sites, it has over 5,000 members across its London, Brighton and Bristol locations. Current members include Deliveroo, The Hut Group, POQ and Immersive Labs, with a community that has raised over £1bn in funding to date.
It primarily focuses on fast-growing businesses, with teams anywhere from 10-100 people. It's clear that Runway East's subscription model offers the flexibility demanded by modern workplaces, and so it seems well set to continue the success it has seen in recent years.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- More time off than you'd expect: 31 days including bank holidays
- An extra day of leave for every year you’re on our team and for your birthday! (because no one should work on their birthday)
- Private health & dental insurance
- Group life insurance
- Access to Spill (video therapy sessions through Slack)
- Participation in the Bike2Work scheme
- Up to two paid workdays per year to charitable work with Matchable
- Matched charity fundraising of up to £500
- £150/year personal growth budget
- Enhanced Parental leave for long-service
- Regular social outings & annual team trip abroad (Barcelona, Alicante, Rhodes, and Vilnius to name some past trips!)
- Food. Glorious Food. Our team offices are stocked with breakfast, snacks & drinks
- Every Wednesday we dish out cake for everyone on site
- Monthly team lunches to spend some time getting to know each other and enjoy a free lunch
- Annual season ticket loan for travelling to and from work, and pay it off through your salary, interest free
- Workplace Nursery is a Partnership between Runway East and a nursery which can deliver significant savings on your nursery fees
- Interest-free adversity loans, which can be paid back in instalments from your salary
- Half-price gym membership
Company HQ
London, UK
Leadership
Natasha Guerra
(CEO)Natasha is a firm part of the high-growth company scene, with an impressive network that extends to many of the top founders and executives in London and beyond.
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