Product Support & Operations Specialist, Via
$55-65k
TransitTech platform
Job no longer available
TransitTech platform
1001+ employees
Job no longer available
$55-65k
1001+ employees
Company mission
Via's mission is to use technology to transform transport.
Role
Who you are
- Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
- Meticulous and vigilant, with a high level of attention to detail
- Outstanding process-orientation, analytical, and organization skills
- Problem solver and entrepreneurial; you don’t accept the status quo and are always looking for creative solutions
- Excellent communicator with a knack for always finding the right tone
- Minimum of 1-3 years of work experience
- Bachelor’s Degree
- Fluency in additional languages (ie Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus
- Previous experience in a technical support role is a plus
What the job involves
- As a Product Support and Operations Specialist, you’ll provide consistently outstanding support to Via’s partners (cities, operators, etc.) who power mobility and transportation networks with our technology
- This customer-facing position is all about building the best possible connection between our partners and our Product & Engineering Team
- Become an expert on Via – develop a nuanced understanding of our technology, use cases, and best practices to be able to answer support inquiries on a daily basis
- Prioritize operational issues as a real-time point of contact and provide technical, specific, and strategic responses in an efficient manner
- Work with various Operations, Product, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
- Nurture close relationships with clients to become a trusted advisor
Our take
Via is a world-leading public mobility technology provider, transforming transportation and logistics systems into highly efficient digital networks. Its TransitTech platform powers cost-effective, convenient, and equitable mobility across the globe including public transport, student transport, corporate transport, and paratransit.
The company has two smart go-to-market strategies. First, it licenses the technology to cities wanting on-demand solutions. Secondly, it provides a full solution for operators (such as TfL) including technologies, operations, marketing, and data science. After acquiring Remix, a mapping and transit-planning tool, Via combined the software with its own on-demand transit data to help cities visualize how on-demand services can become part of the public transit system.
With hundreds of partnerships in place, and operating across the globe, Via is committed to revolutionizing the way the world moves. The company has stated plans to go public, but for now, seems focussed on expanding its services - for example with the wheelchair-accessible autonomous shuttle service it launched in partnership with May Mobility. Substantial funds will enable Via to expand its suite of products and improve its services, as well as innovate and accelerate expansion across markets and verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Feb 2023
$110m
LATE VC
Nov 2021
$130m
SERIES G
Total funding: $887.1m
Company benefits
- Health and wellness benefits
- Local volunteer opportunities
- Support for all new parents
- Learning opportunities through our Via-Versity
- Employee Resource Groups
Company HQ
Chelsea, New York, NY
Leadership
Daniel Ramot
(CEO)Formerly an Engineering Manager in the Israeli Air Force. Prior to founding Via, they were the Director of D.E. Shaw (research into computational biochemistry).
Oren Shoval
(CTO)Experienced Systems Engineer, with a PhD in Systems Biology from the Weizmann Institute of Science
Salary benchmarks
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