Senior Business Operations Manager, ServiceNow
DT GTM
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The Senior Business Operations Manager is an individual contributor role
- We are looking for a leader who can oversee and optimize the day to day activities and processes for Digital Technology Go To Market organization
- This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards)
- This includes a credit check, criminal/misdemeanor check and taking a drug test
- Any employment is contingent upon passing the screening
- Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered
- Bachelor's degree in Finance, Business Administration, Operations Management, or a related field or relevant equivalent experience
- Minimum of 10 years of experience in operations management or a similar role
- Proven track record of successfully managing and optimizing business operations
- Drive to constantly improve processes, drive agility, and improve effectiveness and results for organization at scale
- Proactive with analytical and critical thinking skills
- Outstanding written and verbal communication skills, presentation skills in front of executives
- Sharp business judgment, ability to see "big picture" and to prioritize
- Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
- High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
What the job involves
- In this role you will work closely with the Chief of Staff, SVP, executives, finance & accounting, cross functional teams, and other business operations stakeholders to plan, execute, and monitor budget
- You’ll lead best practices to achieve the organization’s strategic business goals
- Develop and provide hands on P&L operations budget, ensuring cost-effectiveness and adherence to financial targets
- Monitor expenditures and identify opportunities for cost savings with meticulous attention to detail and diligent follow-through
- Prepare financial reports and analyses to support decision-making processes
- Identify improvement opportunities and drive operational efficiencies across the organization
- Partner with stakeholders in investment and trade off discussions to achieve business outcomes
- Coordinate a regular cadence across teams; validate key operational metrics needed for weekly/monthly/quarterly meetings with senior leadership
- Collaborate with the leadership team to develop the annual responsibilities and coordinate organization-wide goals
- Support other Biz Ops related responsibilities such as headcount planning, site strategy, offsite, all-hands, staff and extended staff execution
- Partner with Chief of Staff, HR, and stakeholders to develop people strategy, workforce planning, and create career growth opportunities
- Support and oversee execution of events, all hands, strategy & planning workshops, quarterly business reviews
- Guide initiatives to enhance productivity, reduce costs, and improve overall operational efficiency
- Mentor a team of operations staff, providing guidance and support
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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